Customer Service Sales Consultant
Resume:
Tracy Peters
Austin, TX *****
ad68o9@r.postjobfree.com
Dedicated and detail-oriented finance secretary and sales professional with over 9 years of experience in the automotive industry. Proven track record of processing financial transactions with accuracy and efficiency, managing sales leads, and providing exceptional customer service. Adept at using CRM software and skilled in contract management, sales, and financial compliance. Committed to contributing to the financial and operational success of the dealership. Work Experience
Finance Secretary
South Point Hyundai-Austin, TX
March 2015 to May 2024
• Processed all finance loans for the dealership, ensuring accuracy and compliance with financial regulations.
• Managed and tracked contracts in transit, reducing processing times and improving customer satisfaction.
• Assisted with clearing financial steps as needed, collaborating with sales and service departments to expedite transactions.
• Provided excellent customer service by answering finance-related queries and resolving issues promptly.
• Maintained detailed records and reports, contributing to the financial efficiency and transparency of the dealership.
Internet Sales Consultant
Toyota of Lakewood-Bradenton, FL
February 2012 to August 2014
• Followed up on incoming leads via phone, email, and online chat, maintaining a high conversion rate.
• Set appointments with potential customers, effectively managing the sales pipeline.
• Sold cars by understanding customer needs, providing product demonstrations, and negotiating terms.
• Coordinated with the finance department to ensure smooth transaction processing.
• Maintained a database of leads and customer interactions, using CRM tools to track and follow up.
• Achieved and exceeded monthly sales targets, contributing to the dealership's overall success. Branch Manager
Streamline Mortgage and Financial-Sarasota, FL
Responsible for 6 loan officers, Loan Processing, Over all operations, Marketing, Placement, Follow through
Education
Education Bachelor of Business AdministrationGraduated: in Associate's Degree in Business (AS/AA)
Centenary College - Hackettstown, NJ
Skills
• Underwriting
• Negotiation
• Credit analysis
• Time management
• Communication skills
• Clerical experience
• Computer skills
• Loan origination
• Loan officer experience
• Outside sales
• B2B sales
• Certified Automotive Sales Professional (CASP) - National Automobile Dealers Association Certified Finance and Insurance Professional (CFIP) - Association of Finance & Insurance Professionals CRM Software Certification - [Software Name, if applicable] Sales and Customer Service Training (10+ years)
• Account management
• Leadership
• Marketing
• Retail math
• Sales management
• Cash register
• Financial Loan Processing Customer Service Sales and Lead Management Contract Management CRM Software Proficiency Strong Communication Skills Time Management and Organization
• Management
• Supervising experience
Certifications and Licenses
Driver's License
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