C.N.A., Administrative Assistant

Julie Arment

SKILLS

●Professional Demeanor

●Resource Management

●Travel Coordination

●Data Entry

●Administrative Support

●Performance Improvement

●Professional and Polished Presentation

●Microsoft Word, Excel Proficient

●Office Administration

●Correspondence Management

●Travel Planning

●Multitasking and Prioritization

●Staff Management

●Time Management

●Information Protection

●Cash Handling

●Multi-Line Phone

EXPERIENCE

Contracted PSW, Portland, OR — Personal Service Worker

02/2020 - June/2024

●Directly responsible for the welfare of the Consumer and their daily necessities.

●Developed and implemented safety protocols to ensure compliance with health and safety regulations.

●Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.

●Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of medical machinery.

●Monitored inventory levels to ensure adequate supply for Consumer needs.

●Maintained accurate records of daily activities including chart notes and contacting Doctors, when necessary.

●Maintained awareness of workplace hazards, diligently following department safety protocol for the protection of the Consumer.

●Directly responsible for setting all Consumer appointments and arranging transportation.

●Provided Consumers with a daily routine filled with activities to keep them engaged.

●Performed cleaning duties throughout the Home to prevent hazards.

●Provided healthy meals, snacks, and ensured each Consumer received a minimum of 10 cups of Water daily.

Vegan Dude Foods, Vancouver, WA — Owner

05/2014 - 01/2020

●Created Vegan Ham, Pepperoni and Chips.

●Labeling, packaging and shipping of products.

●Created Vegan Dude Foods logo.

●Managed all daily operations of business, including hiring and training staff.

●Developed strategic plans to increase profitability and efficiency.

●Identified new opportunities for growth, expansion, and diversification.

●Maintained relationships with existing clients by providing superior customer service.

●Implemented quality assurance processes to ensure product excellence.

●Collaborated with other owners on joint ventures and shared resources.

●Organized events such as trade shows and conferences.

●Provided direction and guidance to employees.

●Set pricing structures according to market analytics and emerging trends.

●Promoted business on social media platforms to maximize brand identity and generate revenue.

●Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

●Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

●Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

●Enhanced operational performance by developing effective business strategies, systems and procedures.

●Employed and managed vendors by negotiating deliverables, cost and expected quality.

●Hosted special events to boost brand awareness and increase community engagement.

●Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.

●Kept records for production, inventory, income and expenses.

●Determined pricing for products or services based on costs and competition.

●Managed operations budgeting, accounts payable and accounts receivable and payroll.

●Interviewed, trained and supervised employees.

●Resolved issues quickly through meticulous research and quick decision-making.

Subway Restaurants, Portland, OR — Manager

01/2013 - 04/2014

●Developed and implemented strategies to increase customer satisfaction and loyalty.

●Created monthly reports for senior management summarizing operational performance metrics.

●Coached, mentored and trained team members in order to improve their job performance.

●Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

●Resolved conflicts between employees by providing guidance on company policies and procedures.

●Provided leadership during times of organizational change or crisis situations.

●Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.

●Collaborated with other departments to ensure timely completion of projects within budget constraints.

●Ensured compliance with all applicable laws, regulations, industry standards.

●Scheduled interviews for potential candidates and conducted reference checks prior to hire.

●Monitored staff performance and addressed issues.

●Enforced customer service standards and resolved customer problems to uphold quality service.

●Trained employees on additional job positions to maintain coverage of roles.

●Exercised good judgment and decision-making in escalating concerns and resolving issues.

●Completed thorough opening, closing and shift change functions to maintain operational standards each day.

●Assigned tasks to associates to fit skill levels and maximize team performance.

●Recruited and hired qualified candidates to fill open positions.

●Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

●Led team meetings and one-on-one coaching sessions to continuously improve performance.

●Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

●Maintained adequate staffing to meet objectives within budget.

●Minimized staff turnover through appropriate selection, orientation and training.

●Created training modules and documentation to train staff.

EDUCATION

Trinity Learning Center, Milwaukee, OR — Certification C.N.A.

Clark College, Vancouver, WA - 09/1998 Sociology

Portland Community College, Portland, OR - 01/1997 Writing

Franklin High School, Portland, OR - Diploma

5878 SE 140th Place

Portland, Oregon 97236

(971)442-7971a

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