Human Resources Office Assistant
Resume:
DUANE P PELHAM
Human Resources Specialist
Charlotte, NC
ad68k1@r.postjobfree.com
OBJECTIVE
To find a position within an organization that can make use of my experience and expertise to support the company’s goals and objectives. That will challenge me, provide the opportunity for personal development, support creative thinking, and offer opportunities for advancement.
EXPERIENCE
June 2024 – Present
Office Assistant/Accountant Harris Teeter such as sort
Overseeing clerical tasks, such as sorting and sending mail.
Keeping an inventory of office supplies and ordering new materials as needed.
Maintaining files.
Welcoming visitors to your office.
Answering phone calls.
Taking and delivering messages.
Ensuring the office runs smoothly.
Bookkeeping: Sorting through financial documents, such as balance sheets and profit and loss statements
Financial statements: Preparing and analyzing financial statements, and ensuring they are accurate
Budgeting: Preparing budget forecasts and managing cash flows
Taxes: Computing taxes and preparing tax returns
Auditing: Conducting routine and annual audits, and ensuring compliance with tax audits
Compliance: Ensuring compliance with financial policies and regulations, and standard accounting procedures
Risk management: Providing risk analysis and forecasting, and advising on areas for cost-savings and efficiencies
Confidentiality: Maintaining the confidentiality of financial data, and backing up databases when necessary
February 2021 – January 2024
Scheduling and Staffing Administrator • Lowe’s Home Improvement
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Review employment applications and job orders to match applicants with job requirements.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Schedule or conduct new employee orientations.
Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
Confer with management to develop or implement personnel policies or procedures.
Contact job applicants to inform them of the status of their applications.
Interview job applicants to obtain information on work history, training, education, or job skills.
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
Analyze employment-related data and prepare required reports.
Advise management on organizing, preparing, or implementing recruiting or retention programs.
Develop or implement recruiting strategies to meet current or anticipated staffing needs.
Administer employee benefit plans.
Schedule or administer skill and drug tests for current or prospective employees.
Conduct reference or background checks on job applicants.
Review and evaluate applicant qualifications or eligibility.
October 2020 – January 2021
IT Support Specialist II • Charter Communications
Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures.
Document solutions and maintain help desk ticket information and transactions as required and within established SLA.
Work with desktop engineering to design and refine desktop configurations. Plan, test and implement new or revised desktop solutions.
Work with the team to resolve high level hardware and software issues.
Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA.
Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required.
Work with Desktop Engineering to maintain accurate hardware and software inventories.
Provide process, procedure and technical training to Associate Desktop Support and Help Desk Specialists as required.
Lead and/or participate on project teams.
December 2019 – October 2020
IT Help Desk Analyst II • B.A.E Systems
Assisting Customers and Employees protect National Security, Critical Infrastructure and Vital/Confidential Information
Live assistance via Chat
Remote access of PC’s and Devices
Responding and Providing Solutions via Email
Executing calls via phone and/or video
Troubleshooting all systems
Work closely with local/International Partners to support economic development through transfer of knowledge, skills and technology.
January 2018 – November 2019
IT Help Desk Analyst II • Sunbelt Rentals Corporate Office
Live assistance via Chat
Prompt responses to emails from customers and employees
Executing calls/video calls regarding orders, invoices, charges and delivery
Troubleshooting and Problem Solving in the moment
Product and Service Knowledge
March 2017 – January 2018
Help Desk Supervisor • T-Mobile USA
Receive Inbound Sales Calls or Via Live Chat
Reroute Customer Calls and Chats to provide a more efficient and seamless experience.
Escalate/Deescalate Customer Concerns
Train, Teach, Coach and Performance Manage Customer Service Agents
Work closely with business partners in gathering detailed business requirements, establishing business definitions, translating technical requirements for development team and gaining approval.
January 2014 – February 2017
Customer Experience Analyst/Trainer • Convergys Corp
Client consultations on business operations and performance initiatives
Assess client documentation related to existing business processes, capabilities, and metrics to understand the current state client environment.
Develop and lead project teams to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions
Interact with both external clients and internal resources while at client site to set appropriate expectations and facilitate the due diligence process.
Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives.
Ensure service delivered to our customers meets contractual Key Performance Indicator
Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Maintain broad knowledge of client products and/or services.
Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance.
Offer additional products and/or services.
Track, document and retrieve information in call tracking database.
KEY SKILLS —
EDUCATION
Microsoft Office Suite
Panorama
3D Max
Linux
Dreamweaver
Server 2008 R2
Payroll
ServiceNow
Kronos
Workday
Applicant Tracking System
Remedy
Active Directory
Bomgar
SCCM Remote Client
Cisco Jabber
JIRA
Bitbucket
MyID Desktop
WebEx
Wireshark
Cherwell
HRIS
QuickBooks
ITT Technical Institute, Charlotte, NC
December 2016
Bachelor of Computing in Computer Science
Dean’s List
Member of Gamma Beta Phi National Honor Society
REFERENCES
Available Upon Request.
Contact this candidate