Customer service
Resume:
Lorenzo Washington jr
Kankakee, IL *****
********************@*****.***
High performing professional with a passion for quality work and productive outcomes. Over eight years experience in management, 18 years of customer service, and maintaining a safe and productive work and environment. Confident in ability to collaborate with cross functional teams to solve complex and high stakes problems. Committed to continuous improvement and contributing to team success. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Paraprofessional
Menta Academy-Bourbonnais, IL
November 2023 to Present
Responsible for ensuring the safety of kids with special needs in a class room setting Logistics Administrator
Logistics & Distribution Management LLC-Pottstown, PA October 2020 to Present
Communicating with clients to record the requirements, planning and adjusting routes, as well as scheduling drivers to deliver or collect freight, shipments, and packages. Serve as a reliable point of contact to balance drivers, health and safety with customers requirements. Knowledgeable and applicable transportation regulations and laws.
NEMT Driver
Optimal Holding llc-Kankakee, IL
November 2022 to June 2023
Pick up all types of clients including wheel chair and or handicap patients Crew Leader
Traffic Engineering Services-Allentown, PA
July 2022 to September 2022
Ensuring the safety of all road users by maintaining the flow of traffic at construction sites, road closures, and any situation where a traffic patterns may be altered. Manage day-to-day work zone set up, maintenance and tear down, meeting or exceeding state and Company expectations. Caregiver
I Am Home Care, LLC-Reading, PA
March 2021 to September 2022
Assistance to clients with activities of daily living including hygiene, dressing, and meal preparation and assistance. Ensuring client health and safety in the comfort of their own home. Traffic Manager / tma truck driver
Traffic Engineering Services-Allentown, PA
October 2017 to July 2020
Lead of a team ensuring the safety of all road users by managing the flow of traffic and construction sites, road closures, and any situations where traffic patterns may be altered. Advanced Crew Leader / certified TMA & Stake body truck driver FLAGGER FORCE TRAFFIC CONTROL SERVICES-King of Prussia, PA July 2015 to October 2017
Ensuring the safety of all road users by managing the flow of traffic at construction sites, road closures, and any situations where traffic patterns may be altered. Manage day-to-day work zone set up, maintenance and teardown, meeting or exceeding state and Company expectations. Truck mounted attenuator certification. Two promotions with within a four month timeframe. Commercial Cleaner
Buzzworthy Cleaning-Reading, PA
February 2014 to February 2016
Assessed risk and employed viable solutions to mitigate disastrous outcomes. Protected multi million dollar organizational assets by decreasing cross-contamination. Area Manager
Urge Mobile-Harrisburg, PA
May 2014 to May 2015
Proactively assisted over 100 customers on a daily basis by answering questions, providing merchandise expertise, and processing orders for new mobile service. Insured accurate inventory counts and timely identifying and resolving all discrepancies. Responsible for hiring and terminating employees as well as locating safe work locations.
Education
High school or equivalent
Skills
• Caregiving (1 year)
• Commercial Cleaning (2 years)
• Construction (5 years)
• Freight Experience
• Driving
• Communication skills
• Customer service (10+ years)
• Sales
• Negotiation
• Logistics (3 years)
• Microsoft Office
• Windows
• Transportation planning
• Phone etiquette
• Customer relationship management
• Organizational skills
• Microsoft Outlook
• Dispatching
• Computer skills
• Data entry
• English
• Microsoft Excel
• Microsoft Word
• HR sourcing
• Analysis skills
Contact this candidate