Customer Service Support

William Mohammed

Location: Norcross, GA. Phone: 404-***-**** Email: ad67uo@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented and knowledgeable Customer Service Representative professional possessing exceptional communication, leadership and organizational skills. Demonstrated ability to streamline operation that increase efficiency and company profit. Excellent qualifications in all areas of customer relations and customer service. Problem solver that identifies and resolves challenges effectively and efficiently. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable, team player and driven with strong work ethics, management and prioritization capabilities.

A highly organized and tech-savvy Customer Support Specialist with expertise in creating innovative customer service strategies to improve customer satisfaction. Committed to leveraging strong problem-solving, abilities, communication skills, and technical knowledge to exceed customer expectations and help achieve company goals. Seeking a role where I can apply my skills and knowledge to help improve customer service processes.

SKILLS

Shipping and receiving professional, Quick learner, Exceptional communication skills Creative problem solver. MICROSOFT Word, Excel, Outlook, Access, PowerPoint, Oracle, Ethernet, Business Development Specialist, Intranet Internet and Web Reporter.

WORK EXPERIENCE:

Coordinator, Customer Support, Logistics, and Business Development, 01/2017 to Current

I B WILLIAMS LOGISTICS LLC, Atlanta, Georgia

Developed comprehensive customer service strategy to reduce resolution time for on-going customer inquiries by 25%, achieving maximum customer satisfaction.

Upsold products and services to customers to grow recurring revenue by 15% over 6-month period.

Reduced customer service calls and inquiries by identifying and resolving 15 known technical issues in online menu from previous month.

Received 98% positive customer feedback after resolving complex customer complaints in timely manner

Created automated customer service processes that substantially reduced service delivery time and improved overall customer experience

Established processes to track customer service inquiries, identifying trends and offering solutions to improve customer service

Attained 95% customer satisfaction across all customer service channels service inquiries, channels after using personalized service for high-value clients.

Successfully managed customer inquiries and improved customer service processes with the introduction of a customer relationship management system.

Operations Manager, Corporate Livery Service 10/01/2006-12/31/2016

WBM Limousine and Sedan Services, Sandy Springs, Georgia.

Maintained a fleet of 6 Livery service vehicles

Collaborated with corporate Executive Assistants in the transportations of clients

Organized and scheduled drivers for online reservation pickup and drop-off

Supervised a staff of 8 contract staff and drivers

Oversee the business daily by handling, sales, logistics and finances

Made sure vehicles are properly maintained

Arranged repairs and maintenance of company vehicles

Ensured that all drivers have the correct and up to date qualifications

Compete and won several corporate contracts from Fortune 500 companies.

EDUCATION

Henry Ford Community College, Dearborn, MI Associate Degree, Business Administration

University of Michigan Dearborn, MI Bachelor’s Degree, Business Management

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