Customer Service Representative

April Martin

*** ****** **** ****, **, ***** 210-***-**** ad67ip@r.postjobfree.com

Professional Summary: Service-oriented individual focused on delivering exceptional customer

experiences to drive consistent revenue growth. Core experience in Customer Service and Client

Support. Coordinates resources to meet expected business and customer demands. Highly skilled in

remote work

CORE COMPETENCIES

Outstanding customer service skills

Ability to communicate in written or oral form

Excellent time management skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

PROFESSIONAL EXPERIENCE

Customer Service Representative

Conduent 12/2023-current

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

Identifies customer needs by referring to case notes and examining each as a specific case.

Performs routine call center activities concerning business products and services.

Uses standard scripts and established guidelines and under supervision, to meet SLAs.

Provides customers with information that is specialized and communicated in a warm empathetic manner.

Gathers all necessary information to update the database.

Escalates issues to senior levels, based on complaints or concerns.

Data Processor

Capital Group 08/2023-11/2023

Reviewed and analyzed data from various sources to identify discrepancies or errors.

Took initiative and commitment in maintaining consistent, high-level of productivity.

Managed tasks effectively, ensuring work completed within specified time and quality parameters.

Analyzed and resolved issues efficiently, while ensuring exceptional customer satisfaction.

Driver

Door Dash 02/2020-05/2023

Handled customer interactions with respect and professionalism.

Transported a wide range of commodities, according to transit routes and timeframes

Packed, emptied, arranged, examined, and ran the delivery truck.

Handled concerns such as cold meals or late arrivals following corporate regulations.

Requested feedback on the services you’ve provided and address any complaints.

Cashier

Cracker Barrel Old Country Store Oct 2019-Jan 2020

Communicated customer feedback to store management team concerning policies and/or product requests, problems and suggestions.

Actively participated in store meetings and training sessions.

Promoted a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

Supported and maintained store sales and service goals and standards as communicated by the Assistant Store Manager, Sales.

Maintained an awareness of all available resources for training and development.

Sales Associate

Dollar General Stores 01/2017-06/2017

Directed sales floor activities ensuring excellence in customer service and resolving store level problems

Established sales goals managed budgets and devised sales forecasts consistently maximizing sales and profits

Oversaw personnel management interviewing hiring training mentoring/coaching and evaluating

Managed merchandise selection window displays and stocking working directly with vendors

Worked with corporate management developing local marketing and advertising strategies

Applied strategies that improved shrink percentage for five years

Served as Key contact with suppliers / vendors securing key business agreements

Maintained price accuracy of goods and ensured adequate stock levels

EDUCATION

Texas High School, High School Diploma, 2005-2009

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