Product Owner Business Analyst
Resume:
Indumathi
ad67c7@r.postjobfree.com
Summary
Experienced Product owner and Business analyst with over 7 years of experience working in strategic data-driven initiatives, high profile projects, and cross-functional collaboration for technology organizations. Hands-on and focused; actively led, created, and launched best-in-class product offerings in partnership with engineering, user experience, and support. Proven success as a product owner, figuring out client needs to deliver client-driven solutions, not just products. Influential leader proven to build consensus among stakeholders to provide breakthrough product strategies and transform complex project initiatives into achievable goals.
Skill Sets
Methodologies: Agile (SCRUM), Waterfall
Ticketing Tools: Service Now, ITSM Remedy
Reporting & Analysis: Cognos, Qlikview, Tableau, Microsoft Excel,PowerPoint, Visio
ETL Tools: Informatica
TestingTools: HP ALM, HP QC, JIRA,Octane
Versioning Tools: CVS, Microsoft SharePoint, Confluence
RDBMS: Oracle, MS SQL
Educational Qualification
Bachelors in Science, Bharathidasan University, Trichy, India 2000
Project Experience
Bank Of America- NJ March 2023 - Till Date
Product Owner
Bank Of America Enterprise team is responsible for coordinating activities to comply with Data privacy/protection laws, rules and regulations. As a Product Owner, I am involved in gathering requirements to provide capabilities, toolsets and backend support to assemble, maintain and publish inventories of applicable jurisdictions for business to operate in compliance with global regulations & standard policies.
Roles & Responsibilities:
●Define and communicate the vision and strategy for data modernization initiatives, aligning them with the organization's goals and objectives
●Develop and maintain a product roadmap for data modernization, outlining key initiatives, milestones, and timelines for implementation
●Collaborate with business stakeholders to understand their data needs,requirements, product quality and ensure customer satisfaction
●Own and prioritize the product backlog, ensuring that it reflects the most valuable and impactful features and is continuously refined based on feedback and changing requirements
●Work closely with data engineers, architects, and analysts to design and implement data modernization solutions including data migration integration and transformation projects
●Experience working in Agile and Scrum development process, including PI planning, sprint planning, backlog grooming, backlog refinement and sprint reviews, to ensure timely delivery of high-quality features and enhancement
●Define and track key performance indicators(KPIs) to measure the success of data modernization initiatives and drive continuous improvement
●Collaborate with cross functional teams including engineering, design, business to ensure successful execution of the product roadmap and alignment with organizational goals
●Partner with QA teams to define test cases and ensure that delivered features meet quality standards and user expectations
●Gather feedback from users and stakeholders, analyze data on product usage and performance and use insights to iterate and improve data modernization solutions continuously
●Manage deployment readiness, product releases and timely delivery of product.
Somerville Board of Education – NJ March 2020 - March 2023
Information Technology Analyst
The Somerville School district Technology Department operates within the SPS platform system.The IT sector provides service requests to customers through a Service portal.As an IT Analyst, was involved in the analysis and creation of current state process flow diagrams for various stages of the configuration and asset management in ServiceNow. Responsible for developing strategies to close gaps through recommendations for process improvements. Provided project management and scrum support facilitating communications addressing executive questions and maintaining deadlines.
Roles & Responsibilities:
●Knowledge and experience with Google Apps for Education, Microsoft Windows, mobile devices and computer-based hardware/software in an educational environment.
●Strong organizational & communication skills, interfacing with clients and projecting a professional demeanor on behalf of the BOE
●Utilized diagnostic, predictive, prescriptive, and descriptive analytics for business optimization aimed at revenue growth
●Gathered and validated requirements for different application/module enhancements:in Service catalog, Request fulfillment process, Self service portal, Incident Management,Access Management, Problem Management, Change Advisory Management and Identity Governance
●Gathered and reported operational metrics, accomplishments, and priorities for weekly meetings
●Monitored ticket volume and performance metrics while supporting support teams in exceeding expectations, including corrective action if necessary.
●Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
●Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
●Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
●Monitored performance, metrics, and milestones for major projects.
Maintained successful delivery of services and projects both on time and within budget through proactive team management and leadership
Bank Of New York Mellon, NY - Consultant May 2016 - Jun 2019
Business/QA Analyst
Ginnie Mae is modernizing its securitization platform technology processes and related policies in response to the growing need for increased transparency and improved service delivery for its issuers and investors. The initiative is driven by the integration and consolidation of IT investment and systems and the development of enterprise shared services going forward. The project focuses on the online transition from the Enterprise Wide Operational Data Store (EWODS) to Integrated Pool Management System (IPMS)-OLTP. The project introduces an enterprise view of data maintained by the Ginnie Mae transactional system and lays the foundation for future modernized applications. The BNYM Technology team in conjunction with the IPMS-OLTP project team engaged the business and technology SME’s in the data conversion process. The primary objective was to ensure successful conversion of existing and future data requirements are captured in logical models and from EWODS to IPMS.
Roles & Responsibilities:
●Documentation of business processes and capturing requirements for development and testing processes. Working exclusively with TDD, Business validation design reports, Mapping specs and design documents.
●Responsible for running day-day interactions with the Internal UAT teams assisting with clarifying requirements, functionality, testing, implementation and other deployment and delivery functions.Knowledge of Capital Markets through Client institutions.
●Co-ordinating the business rules and supporting the client with required documentation, test planning, test design, test execution, defect management and delivering status on a daily basis. Provide Test summary reports, burn down charts and key testing deliverables
●Reviewed System Requirements, Design and Learning Support Documents and provided input from a test and end-user perspective. Responsible for coordinating testing with the QA team. Primary responsibility included reviewing test cases, walkthrough of mapping specs with the testing team, analyzing and assigning defects to appropriate developer’s and prioritizing defects based on scope of the project.
●Participated in standup meetings with QA team and DEV team to coordinate testing aspects.
●Worked closely with developers and responded to internal customer requests in a timely manner. Maintained a positive, respectful and caring attitude when working with others. Communicate problems clearly. Proactively shared all issues with the leadership team. Took personal responsibility for understanding, solving issues, and finding solutions
●Report and document defects found during test cycles. Participate in defect prioritization session
●Communicate timely status, including any potential risks/issues to the appropriate teams to ensure completion of all deliverables within schedule, budget and quality constraints
Air Liquide - Branchburg, NJ - Consultant Aug 2015 - Feb 2016
QA/BA Test Analyst
Air Liquide provides its customers all over the world with new products, services and solutions.The internal unit of Air Liquide created a new Competitive Intelligence (CI) unit to analyze and strategize the competitors by creating a knowledge base internally using SAP. Project involved Data Warehousing which was developed to integrate operational systems into one central database structure. Informational queries can be obtained from the Data Warehouse that identifies customer behavior patterns.
Roles & Responsibilities:
●Responsible for gathering Business Requirements, Functional Requirements and Design Documents.
●Performed Functional, Negative, Positive, Integration,Regression, End to End and User Acceptance Testing.
●Extensively involved in writing and designing templates for theTest Plans and Test cases
●Identified Test Cases and documented them in the Quality Center.
●Worked with the Developers and the Test Lead to verify theTest Cases.
●Designed and Analyzed Test case design document based on the Functional Requirement Specifications to implement through testing process.
●Prepared and Presented weekly and monthly QA Defect and Status Reports to the different Stakeholders of the project using Quality Center.
●Expertise in generating the daily defect detailed report using Quality Center for the other project stakeholders and the project Management
Deutsche Bank, New York, NY May 2014 - Jun 2015
Quality Analyst/Jr. Business Analyst
Part of the Investment Banking- Capital Market domain, responsible for enhancing funds and stock trading application which provides daily trading volume, price change, and market capital change information, as well as generates weekly, monthly, and yearly reports.
Responsibilities
●Gathered requirements from key stakeholders, customers, and subject matter experts to define the scope and requirements of an online banking system
●Defined the context of the system by creating various use cases, developed system requirements specifications encompassing Functional and Non-Functional requirements
●Acted as a liaison between the business and development team to discuss the requirements, track and manage the requirements
●Create and management of automation testing strategy, frameworks, tools, and scripts. Performed Regression testing, Acceptance testing (UAT), End-End testing, Stress testing, Smoke testing, API testing
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