Customer Service Social Media
Resume:
Jack McCullough
Hull, MA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Long Term Permanent Substitute Teacher
Marshfield Public School District - Marshfield, MA August 2022 to Present
I was open to taking my previous experience from the past three years and continue to apply my specific areas of concentration at a school with a larger school enrollment. I have enjoyed applying my life experience to a secondary education environment and have found the past four years to be rewarding in my daily interactions with staff, faculty and students. Strategic Consulting
January 2010 to Present
Consultant to Senior Management in IT, Consumer Products, Engineering and other industries. Research and generate leads for new qualified accounts. Advise on and generate revenues from existing clients and new clients through Social Media, Business Journals, internet, etc. Develop and implement strategic sales plans to train employees to proactively identify and sell new opportunities. Train managers on
“Customer Service Excellence” skills to drive customer service satisfaction and retention. Long Term Building Substitute
Hull High School - Hull, MA
August 2019 to June 2022
Long Term Building Substitute was a position that became prominent to provide Faculty support when absences accelerated. I was able to provide support with a concentration in Social Studies, Mathematics and English from my academic and workplace experience. I had the honor of the Senior Class of Hull High 2023 dedicated their yearbook to my efforts.
Account Development Manager
Aramark Corporation - Norwell
January 2009 to December 2010
(Laid Off)
Successfully added new business to company portfolio through strategic sales plan development and execution. Aggressively identify new accounts. Act as Client Relations Manager to existing accounts and expanded sales within them. Travel throughout the West Coast region to deliver solution-oriented sales presentations. Negotiate and close new business contracts.
Selected Contributions:
· Drove development of new territory from ground floor, building and maintaining a 30-60-90 pipeline to consistently achieve sales quota.
· Demonstrated superior relationship building and customer service skills leading to addition of sales to existing clients.
Customer Relationship Manager
The CAMBRIDGE GROUP - Boston, MA
January 2001 to December 2008
(Company closed)
Successfully generated profit-producing leads in highly competitive industry. Performed ongoing market research and analysis to cement competitive positioning and advance market penetration. Delivered unparalleled customer service, ensuring lucrative referral base. Liaised between customer and loan processors, appraisers, title insurance companies, and closing attorneys to promote positive client relations and expedite transaction process. Served as information resource to new hires; trained and supervised junior loan officers.
Selected Contributions:
· Consistently achieved sales quota and award recognition for performance excellence.
· Capitalized upon professional network contacts to gain referral business resulting in added revenue and development of short- / long-term relations.
Regional Sales Director
ING Group (Purchased Manulife in 1994) - Braintree, MA January 1994 to December 2001
Directed New England region in generation of leads, procurement of new accounts, and retention of existing business. Hired, managed, and motivated up to 10 sales representatives. Trained and mentored new hires on territory development, prospecting strategies, relationship building skills, client needs assessment, product recommendations, and closing techniques. Directly consulted with high-profile clients; presented winning proposals to corporate decision-makers. Selected Contributions:
· Maximized team performance by training sales representatives on alternative products with efforts resulting in team consistently exceeding annual sales goals.
· Attained regional rank as 2nd highest in overall sales and profitability for nine out of 11 years; received multiple sales leadership awards during timeframe for top-performing team. Regional Manager
Manulife Financial Division - Boston, MA
January 1988 to December 1994
Expanded territory sales by leading team in presentation of new product options to existing and prospective clients. Managed four sales representatives; trained staff in new processes for efficient administration and servicing of clients.
Ensured team cohesion and strengthened presentation skills through ongoing training and motivational techniques.
Selected Contributions:
· Maximized sales growth by leveraging relationships with existing customer accounts.
· Architected three of the largest and most profitable sources of business within entire division-in excess of $7M in annual revenue.
· Received Gold Circle Award for sales performance (five years).
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Additional sales experience with Cigna Corporation with direct responsibility for new sales, territory development and profitability goals; captured President’ Circle Award for sales leadership.
Education
MBA in Master of Business Administration / MBA
Babson College - Wellesley, MA, US
Bachelor of Science in Finance
Boston College - Chestnut Hill, MA, US
Skills
• Technological Skills: Microsoft Word, Excel, PowerPoint, SalesForce.com. and LinkedIn
• Account Management
• Financial Analysis
• Presentation Skills
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