Operations Manager Medical Assistant

ARLENE OBRA

BSN, MBA, USRN

REMOTE MEDICAL ASSISTANT

OPERATIONS MANAGER

ad66in@r.postjobfree.com

Murrieta, CA

Efficiently and accurately managed the specialists' Coronary and Peripheral Diagnostic Catheterization, Coronary Angioplasty, TEE, and other cardiovascular procedures. My tasks made sure there are no overlaps or double- booking and that urgent treatments are prioritized over palliative procedures. Patient records management and endorsement to a network of healthcare facilities (PCPs, Electrophysiologist, Cath Lab, etc.). My tasks ensured the complete and efficient movement of required medical documents from one facility to the next. This resulted in a shorter window of wait period for patients to be scheduled for needed procedures.

Schedule-management of procedures and routine check-ups. My tasks ensured that the in-office medical assistants can focus on the admission of patients resulting in an efficient flow of daily operations. Confirmed schedule 2-3 days before the actual visits.

Performed medication reconciliation, and simple triaging. Verified the insurance company and coverage. My tasks resulted in limiting the patient's in-clinic stay and minimize exposure to Covid-19. Received new patient referrals and managed the patient database using ECW/EMR. This resulted in organizing all patients in the pipeline that helped in business-related forecasting and logistics. Experience

Identified patients with Diabetes who are experiencing gastrointestinal complications associated with the indication through lead generation and directed recruitment efforts to reach them for clinical trials. This resulted in an increased number of randomization patients in the study. Conducted pre-screening interviews based on the study inclusion and exclusion criteria. My tasks ensured the filtering of the most qualified patients for the study. Acquired medical records with signed HIPAA. Scrubbing of the last 5 years of medical records. My tasks helped the primary investigator to focus on the interpretation of the needed data from the medical records and perform clinical trials to randomize the patients. Collaborated with in-office medical assistants in completing patient demographics before the patient comes in for the site visit. This resulted in a smooth flow of operations and not negatively impacting the business while supporting the clinical research area. Collaborated with support groups in Los Angeles that led us to increased number of qualified patients for the study. LA Foot Pain Angel City Research

July 2019 - February 2022 (2.6 years)

Remote Patient Recruitment Associate

Southeast Cardiovascular Associates

February 2021 - April 2022 (1.6 years)

Remote Medical Assistant

Concentrix Philippines

October 2011 - January 2021 (9.3 years)

Operations Manager

Customer service representative for a year and supported billing and general inquiries of a US-based Satellite TV Provider. Consistently meeting KPIs helped me acquire a promotion after a year. I stayed as a Team Leader for 2 years and got promoted.

Over 6 years of management experience in a fast-paced environment. I oversee team performance and supported the company's initiatives through strategic planning and implementation of smart plans to meet our client's deliverables and KPIs.

Monitored line adherence, staff capacity, call volumes, and productive hours and report them to the headquarters daily, monthly, and quarterly. Actively plans for logistics with other managers and sees to it that we are meeting our commitment.

Closely worked with U.S-based and U.K - based clients and learned business models which resulted in my knowledge and skills in managing client relationships and business management. Generated reports and conducted performance discussions with top management. This resulted in gaining the client's trust and continued partnership. This also led to getting more contracts signed with companies looking for a business outsourcing leader in our country.

Baguio General Hospital

October 2009 - October 2010 (1 year)

Nurse Fellow - Pediatric Ward NICU

Patient Assessment and Monitoring:

Conduct thorough physical examinations and obtain medical histories. Monitor vital signs and recognize abnormalities.

Perform developmental and growth assessments.

Clinical Procedures:

Administer medications and IV fluids.

Perform phlebotomy and obtain laboratory samples.

Insert and manage peripheral IV lines.

Care Coordination:

Develop and implement care plans in collaboration with the healthcare team. Coordinate multidisciplinary rounds and communicate patient needs. Facilitate patient transfers and discharges.

Documentation:

Maintain accurate and detailed electronic health records. Document patient assessments, care provided, and changes in condition. Ensure compliance with hospital policies and regulatory standards. Expertise

Education

Master in Business Administration major in Healthcare Administration Lamar University - Beaumont Texas, USA

Graduate Studies Competitive Scholarship Awardee

Date of Graduation: December 9, 2023

Bachelor of Science in Nursing (BSN)

University of the Cordillera - Baguio City, Philippines Registered Nurse from March 2010 (Philippine RN)

License #: 0607171

2022 - 2023

2005 - 2009

eClinicalWorks Cloud EHR/EMR System

Excel (Advance Level)

HubSpot, ASANA, Google Workspace, Office Suite, KAMI, Canva Appointment Setting and Lead Nurturing

Operations and Project Management

Coaching and Performance Management

Talent Acquisition and Development

Data Analysis and Reporting

Email and Social Media Marketing

2024

National Council Licensure Examination (NCLEX)

Date of Examination: February 2024

State: New York

Result: Passed

License: Active

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