Employment Services Vocational Rehabilitation

LEROY G WHALEY ad66dn@r.postjobfree.com

520-***-**** H 4839 S. Darrow Dr. F-250

520-***-**** C Phoenix, AZ 85282

Citizenship: US VEOA/VRA Candidate

Objective: Announcement Number

Work Experience

Vocational Rehabilitation Specialist 12/13 - 2/20

Northern Arizona VA Health Care System S: Kristin Lutsch

500 N Hwy 89 P: 928-***-**** May contact

Prescott, AZ 86313 40 hrs./w, $70,409.00/yr.

As a Therapeutic Supported Employment Services/Supported Employment Vocational Rehabilitation Specialist: Establishes a respectful and effective relationship with a case load of 20-25 Veterans with Serious Mental Illness in the TSES/SE program.

Provides TSES/SE Veterans with program orientation including an Employment Assessment to identify Veteran’s barriers to employment and assist Veterans with identifying areas of vocational interest, individual strengths, and defining employment goals. Works with staff to develop templates designed to provide individualized assessments that identified the level and depth of employment services required by each individual Veteran. Completes the Suicide Risk Identification Primary Screen PHQ2-I9 as well as the Measurement Based Care Tool (VR-12)

Developed opportunities for community employment for TSES/SE Veterans by developing collaborative relationships with community employers and using the expertise of fellow TSES program staff. Provides Veterans with ongoing support throughout all phases of employment readiness. Assists Veterans with networking, developing a resume and applying for the job. Assists Veterans with mock interviewing to enhance Veterans interviewing skills.

Provides training to the NAVAHCS MH, PRRC, MHICM Team, and Domiciliary programs on all aspects of the TSES/SE program and resources available to Veterans with SMI. Served as a liaison with community resources including Veteran’s Resource Center, Catholic Charities, Goodwill, and Salvation Army to provide information and training on the employment resources available to Veterans in the TSES/SE program and foster a working relationship with community resources to identify Veterans in need of service.

Meets with all TSES/SE Veterans on weekly, bi-weekly, and monthly basis depending on the need and progress of each individual Veteran. Provides Veterans with post-employment support to assist veterans with maintaining employment.

For Veterans with income such as Non Service Connected Pension (NSC) and Social Security Disability Income (SSDI), assists those Veterans in understanding the financial benefit and eligibility of receiving NSC and SSDI while enrolled in the TSES/SE program.

Awarded Certificate of Recognition for Achievement in Sail Measures, Recognized as “Most Improved” in VISN 22 for SMIE1 and SMIE3 for nd quarter 201

As a Therapeutic Supported Employment Services/Transitional Work Experience and Community Based Employment Services Vocational Rehabilitation Specialist: established a respectful and effective relationship with a case load of 19 Veterans participating in the TSES/TW Program and a case load of 25 Veterans participating in Community Based Employment Services simultaneously.

Enters all Veterans participating in TSES/TW in the Northeast Program Evaluation Center (NEPEC) data base to record participant’s initial assessment data and program entry, assignment start date, assignment end date, program completion date and a discharge summary to document Veterans status at the end of program participation including recording competitive employment.

Conducts TSES/TW program orientation including the initial agreement, HIPPA training, personal liability acknowledgement, timecard procedures and program guidelines. Assists program participants in developing an Employment Plan identifying Veteran’s employment goals, barriers to employment, individual strengths, and helps Veterans define next steps in obtaining employment including establishing goals dates for addressing and overcoming barriers.

Assists Veteran’s requiring basic computer skills by introducing Veterans to community resources including Goodwill Career Center, Salvation Army, and Yavapai Community College for assistance at no cost to the Veteran. Provides ongoing support throughout the Veteran’s TSES//TW assignment to assist Veterans with developing resumes, completing applications and submitting online job applications. Offers Veterans mock- interviewing sessions to enhance Veterans interviewing skills.

Developed and delivered employment centered training at Town Hall training meetings. Determined training content to be delivered to TSES/TW participating Veterans including Anger Management, Resume Building, Interviewing Skills, and workforce reentry for Veterans with felony backgrounds. Solicited and scheduled guest speakers to deliver 11 training topics in 2014 and 2015. Provided TSES/TW Veterans and staff with Town Hall meeting reminders, verified attendance, completed CPRS notes and transcribed meetings notes to TSES program Manager for signature and filing.

During FY 2016, TSES programs transitioned 86 Veterans from TSES to competitive employment. Of all Veterans placed in competitive employment, personally guided 17 Veterans (20%) through transition to competitive employment.

Medical Assistant/Floater Multiple Specialties 09/10 – 12/10

Cigna Medical Group S: Lisa Crawford

3003 N. 3rd Street P: 602-***-**** May contact

Phoenix, AZ 85012 40 hrs./wk., Externship

Assigned to the following clinics, Primary Care, Cardiology, Urology and ENT, Rheumatology, and Podiatry.

Escorted patients to exam rooms, interviewed patients, measured vital signs, including weight, blood pressure, pulse, temperature, and documented all information in patient chart electronically.

Triage an average of 40 to 45 patients per 8- hour shift, Monday through Friday.

Ensured all related reports, labs and information on file was available in patients’ medical records prior to their appointment. Adequately delivered instructions to patients as instructed by physician or physician’s assistant and or nurse.

Kept exam rooms stocked with adequate medical supplies, maintained instruments, and prepared sterilization as required. Triaged patients. Applied and replaced bandages, urine collection & testing, autoclave cleaving & autoclave cleaning, set-up of sterile trays, EKG’s, adenosine test, ABI studies, stress test, assisted with vasectomy, cystoscopies.

Complete assistance to the physician.

Logistics Specialist/Truck Driver 03/08 – 06/10

Schenker Logistics/Intel Corporation S: Raymond Espinoza

4500 S Dobson P: 480-***-**** May contact

Chandler, AZ 85226 40 hrs./wk., $32,100/yr.

Responsible for loading and unloading packages accurately, inventory control, rotation, and inspection and other warehouse related duties to ensure timely and accurate delivery of freight (product) to customers.

Transported loaded and unloaded containers of 100 – 200 Micro Chip Wafers for accurate and safe delivery to the customers. Product valued from 25,000,000.00 – 100,000,000.00 per-shift.

Additional duties were loading and unloading of inbound and outbound packages, read and decode the distribution labels to keep units separated.

Release returned units from cartons and other packaged materials/open returned units.

Succeeded in communicating work area needs to supervisor, determined daily tasks, Identified system or process issues and communicated those to warehouse supervisor, Coordinated transportation in and out of the warehouse.

Maintained quality standards for warehouse storage and services including communication to internal and external customers.

Performed cleanup activities in the work area to ensure safety and cleanliness of facility. Maintained and ensured a safe working environment.

Operated material handling equipment for the purpose of moving, locating, relocating, stacking and counting merchandise. Operated a 32- foot boxed container truck to deliver sensitive and sterile equipment to customers as ordered.

Handle sterile equipment, parts and tools. Received, Counted and Verified Packages.

Enter sterile clean rooms, 4-8 times per 12- hour shift

Mortgage Loan Officer 01/05 – 07/07

Fidelity Mortgage Company S: Jason Cox

1711 W. Green tree Dr. P: 480-***-**** May contact

Tempe, AZ 85284 46 hrs./wk., $55,000.00/yr.

Continually identified, developed and maintained a quality network of business relationships that served as a recurring source of referrals for new mortgage lending opportunities. Network consisted of Real Estate professionals, builders, professional and personal contacts, as well as other valuable referral sources. Conducted interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gathered any additional information required.

Developed Business Referral Networks through marketing, cold-calling, prospecting and networking activities. Participated in community efforts to promote home ownership. Sold mortgages including New Purchases, Refinancing, Home Equity lines of credit for an average of 150,000.00 per home, for 50 families equating to a total gross profit of $7,500,000.00.

Met with prospective borrowers. Reviewed /Analyzed credit and financial data. Determined borrowers financing objectives and goals. Presented appropriate Fidelity Mortgage Companies products and programs and explained guidelines. Scheduled Appraisals of pricing and lock rate as required. Identified appropriate opportunities to sell additional products.

Collected supporting loan documentation as required and provide complete package to Mortgage Loan Coordinator. Uploaded complete applications via Visual Mortgages.

Worked with Mortgage Loan Coordinators, Mortgage Loan Associates, Sales Assistants and directly with Fulfillment/Underwriting to ensure that loan documents were submitted to Fulfillment/Underwriting within 7 days or as modified by Fidelity Mortgage Company.

Worked with Mortgage Loan Coordinators, Mortgage Loan Associates, Sales Assistants and directly with Fulfillment/Underwriting to ensure that loan conditions are met.

Partnered with Mortgage Loan Coordinators and Mortgage Loan Associates with on-going communication to customer regarding loan status.

Attended and completed all Fidelity Mortgage Companies required training. Maintained current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements. Performed all job functions in accordance with Fidelity Mortgage Company policies and procedures.

Automotive Broker/Sales Consultant 03/99 – 01/05

Centennial Leasing and Sales S: Michael Hughes

48 N 56th Street P: 602- 244-2500

Phoenix, AZ 85034 60 hrs./wk., $80,000.00/yr.

Operated/Managed an Automotive Brokerage Office as an independent contractor within the Desert Schools Federal Credit Unions (The Auto Source) and the Arizona Federal Credit Unions (The Members Auto Center).

Cultivated a client base in excess of 1200 people over 8-years. Generated-10 vehicle sales per-month for a total of 120 vehicle per-year at an average gross profit of $3,500.00 per-vehicle which equals and annual gross profit of $420,000.00 per-year.

Promoted/sold/secured orders from existing and prospective customers through a relationship-based approach. Demonstrated products and services to existing/potential customers and assists them in selecting those best suited to their needs.

Established, developed and maintained business relationships with current customers and prospective customers in the assigned Credit Union/market segment to generate new business for the organization’s products/services. Made telephone calls and in-person visits and presentations to existing and prospective customers.

Researched sources for developing prospective customers and for information to determine their potential. Developed clear and effective written proposals/quotations for current and prospective customers. Expedited the resolution of customer problems and complaints.

Coordinated sales effort with marketing, sales management, accounting, logistics and technical service groups. Analyzed the territory/market’s potential and determines the value of existing and prospective customers value to the organization. Created and managed a customer value plan for existing customers highlighting profile, share and value opportunities.

Identified advantages and compares organization’s products/services. Planed and organized personal sales strategy by maximizing the Return on Time Investment for the territory/segment. Supplied management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Kept abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.

Participated in trade shows and conventions. Reported directly to the General Manager/Director of Sales.

Military

United States Marine Corps 05/71-05/73

Received Honorable Discharge

United States Navy 03/86-09/87

Received Honorable Discharge

United States Air Force 08/89 -10/91

Received Honorable Discharge

Education

Certificate of completion (Mediation Skills Training) Office of Resolution Management and the Department of Veterans Affairs 2017

Certificate of completion (Boston University Center for Psychiatric Rehabilitation) in Job Development and Job Retention. 2016.

Department of Veteran Affairs “Prescott Learning University for Success” (PLUS PROGRAM) 2015.

(68) Credit Hours towards a Bachelors Degree in Applied Management (Grand Canyon University)

Northern Arizona Consumers Advancing Recovery by Empowerment (NAZCARE) Prescott, AZ. Diploma: Certification Peer Support Specialist Aug 2013.

Sanford-Brown College, Certificate: Medical Technician Phoenix, AZ. Jan 2011. GPA 3.7

Job Related Training

Completion of all required VHA Talent Management Systems Training (TMS)

Honors, Awards

Certificate of Recognition for Achievement in Sail Measures, Recognized as “Most Improved” in VISN 22 for SMIE1 and SMIE3 for 2nd quarter 2019.

Certificate of Appreciation (Outstanding Dedication and Commitment to the TSES Supported Employment Program) 2018

Certificate of Advocacy (in the exhibition of the Core Value of Advocacy) 2019

Department of Veteran Affairs (Special Contribution Award) 2015,2016, 2017, 2018

Outstanding Annual Appraisals 2015, 2016, 2017, 2018, 2019

Other Information

ACTIVE COLLETERIAL DUTIES

Medical Center Mediator 06/2017 – Present

Northern Arizona VA Health Care System S: Donald M. Rincon

500 N. Hwy 89 P: 505-***-****

Prescott, AZ. 86313 Colleterial Duty

Work as assigned to avoid formal legal intervention with people in conflict, helping them reach an agreement through negotiation, communication, and conflict resolution techniques. Presents as a professional who displays a calm demeanor in the face of others’ passionate feelings while listening to arguments and facilitating resolution of problems. Demonstrating the skills as follows:

•Communication

•People skills

•Dispute resolution skills

•Computer skills

•Critical thinking

All of the above skills from time to time have been used simultaneously to write settlement agreements, briefs, and other legal documents to bring both sides to a binding resolution that each finds acceptable. Have successfully completed approximately 16 Non-EEO and EEO mediations bringing them all to a resolution and saving NAVAHCS approximately 390,000.00.

Mediated complaints in a timely, concise and thorough manner. Have unofficially mediated situation within the team I am assigned to at NAVAHCS, for years even in my own family I was always the go to person to help process complaints from one family member to another. Which helps me to succeed today as a mediator.

Union Steward 05/2018 - Present

AFGE Local 2401 S: Mark Stewart (President) AFL-CIO O:928-***-**** X6220

P.O. Box 9052 Colleterial Duty

Prescott, AZ 86313

•Acted as an agent of the union in the workplace

•Advised employees about their rights

•Served as the union representative for coworkers during shifts

•Attended investigatory and closed door interviews of employees

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