Delivery Driver Customer Service

BRANDON SMITH

**** ********** ** **, *******, VA 24015 734-***-**** ad660r@r.postjobfree.com

EDUCATION

Associate of Applied Science in Industrial Design/CAD Henry Ford College

Aug 2015 - May 2017

Learned CATIA and SOLIDWORKS to certificate level.

Drafting and Design Career Technical Education Southgate Anderson High School

Sept 2010 - June 2013

Equivalent of an Associate Degree in Applied Science with a focus in CAD.

Program was based in VectorWorks.

EXPERIENCE

Delivery Driver Door Dash Roanoke, VA

June 2022 – June 2024

Pick up customer orders from stores, and deliver to the customer location, with friendliness and a personal goal of being 10+ minutes ahead of expected time. Maintain a Customer Rating of at least 4.9 of 5.0 Stars and accept at least 95% of customer order offers. Observe Traffic laws and Regulations, while maintaining Health and Safety requirements.

Engineer/Heavy Machine Operator Custom Metal Products Wilmington, NC

July 2019 – May 2022

Transport and process sheet steel into stock parts and bespoke blanks via use of fork truck, hydraulic shear, CNC punch and drill press, while keeping inventory and maintaining stock of over 250 parts per day. Coordinate with colleagues within department and in other departments to maintain 50+ finished product per day, improve productivity further, and fabrication of found solutions. Operate brake press, MIG weld, projection weld, plasma cutter, handle and process insulation, and grind out imperfections when needed. Transport materials and product to 1 of 12 appropriate departments and unload/load trailers of production materials. Assist management when requested.

Customer Service Assistant Southgate Ford Southgate, MI

Jan 2016 – Sept 2018

Greet and assist customers by understanding concerns and problems and provide solutions or guide them to appropriate advisor, sales associate or manager. Act as intermediary between technicians, advisors, customers, sales associates, and management to ensure that all parties involved understand each other to help maintain a 95% or higher customer satisfaction rating. Transport customer, rental, and stock inventory vehicles to appropriate locations of 10 parking lots, 4 repair shops, 3 sales departments and 3 service departments. Clean customer and rental vehicles to help maintain a 95% or higher customer satisfaction rating. Perform minor repairs and preventative maintenance. Assist management when requested.

SKILLS

Milling, Lathe, Manual Drafting, Physics, Research, Chemistry, Automotive, Customer Service, Microsoft Office, Forklift Operation, MIG Welding, Press Brake, Grinding, Computer Aided Design, Overhead Crane

Contact this candidate