Customer Service Data Entry

Mandy McClellan

Midland, NC *****

704-***-**** ******************@*****.***

Dynamic customer service professional experienced in both office and service industry settings. I possess over 25 years of experience providing exceptional service by building and maintaining loyal relationships. I excel in understanding customer needs and creating solutions that provide value and encourage repeat business.

Work Experience

Server

Captain Steve's Family Seafood Restaurant

January 2023 - April 2024

Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly

Managed orders and accompanying financial transactions utilizing digital Point of Sale system

Successfully resolved customer concerns

Managed time in a fast-paced environment while guaranteeing favorable customer satisfaction

Reconciled daily bank and cashed out consistently with minimal discrepancies

Server/Cashier/Assistant Manager

Crossroads Diner

January 2018 - February 2024

Trained new servers to safeguard company culture

Fostered repeat business by developing authentic relationships with customers

Compiled daily sales figures and accurately prepared deposits

Assisted with inventory management of front and back of house supplies

Conducted interviews with potential candidates

Prepared and managed weekly server schedules

Switchboard Operator/Billing and Invoicing/Data Entry/Assistant Office Manager

East Coast Metal Distribution Fabrication Division

January 2013 - December 2017

Managed incoming calls, identified customer needs and directed calls appropriately as necessary

Created customer invoices for orders

Accurately applied customer payments to accounts on terms

Managed all Cash on Delivery (COD) customer orders and payments

Assisted sales with client prospects and coordinated the delivery of promotional items

Education

Stanly Community College

GED

•Albemarle, NC

Skills

Traits

Communicator - I can effectively and respectfully communicate with superiors, colleagues, and staff.

Honest - I have a strong sense of integrity and I value authenticity.

Dependable - I can be counted on to complete whatever task, objective, or job is needed.

Respectful - I often express admiration for others" ideas and qualities.

Caring - I use my words and actions to help others without expecting anything in return.

Volunteering

Fuzzy Friends Rescue

Fostering

January 2017 - February 2023 • Charlotte, NC

Taking care of cats and dogs abandoned, neglected, newborns with no maternal nurturing. Foster or find a foster until the perfect home is available.

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