Customer Service Specialist
Resume:
Tawanda Minter
ad65ld@r.postjobfree.com
Summary
Experienced, caring customer service professional with strong interpersonal communication skills, can quickly decipher and manage customer needs with patience and professionalism, and have great organization tools, along with a positive attitude. Accomplishments
• Assisted in creating a standard work instruction for conflict resolution.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and request from customers and leadership.
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
Experience
June 2020 – May 2024
Continuum Global Solution / CVS Minute Clinic, Charlotte NC Customer Service Specialist and Peer Coordinator
• Coordinated workshops, in person and via zoom, to promote employee engagement during pandemic and to boost morale.
• Accurately scheduled appointments for COVID testing and routine appointments.
• Ensured calls were answered quickly and remained professional with difficult customers.
• Resolved emerging problems with customer accounts with thorough knowledge, efficiency, and preciseness.
• Assisted in Implementing standard work instruction emphasizing communication, collaboration, and compromise that included role play scenarios.
• Became skilled at Customer Relationship Management and possessed the necessary attributes to effectively monitor the tool.
• I successfully promoted company’s health benefit plans by thoroughly explaining products and services, meeting sales targets quarterly.
May 2012 – May 2020
T-Mobile, Charlotte NC
Retail Associate Manager
• Responsible for infusing store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding employees to a standard of “Loving Our Customers.”
• Completed observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training, and coaching conversations.
• Effectively managed customer wait time.
• Remained and retained knowledge on current on products, services, and promotions.
• Assisted in maintaining the quality of the overall store environment and adhere to national company standards.
• Ensured employees were well versed and knowledgeable about corporate and store communications.
• Delivered financial results to team members based on company’s key performance indicators.
March 2007 – April 2012
Powell Executive Transportation, Charlotte NC
Administrative Assistant
• Maintained accurate inventory of offices supplies and ordered materials, as needed.
• Managed filing and records systems accurately and proficiently with minimal errors.
• Maintained and improved online databases of customer accounts and external vendors.
• Managed front desk by answering phone professionally, greeting and directing 50 – 75 visitors per day, while responding to email inquiries or customer complaints.
• Maintained accurate meeting and work schedule for my managers.
• Demonstrated strong attention to detail, resulting in 80% decrease on administrative errors.
• Constructed comprehensive spreadsheets and presentations for team meetings. Special Skills
• Proficient in the use of Microsoft Applications (Excel, PowerPoint and Word)
• Excellent oral and written communication skills
• Ability to work in a fast-paced team environment where multiple concurrent projects must be completed in a timely manner
• Strong organization skills
• Team Building
• Engagement Leader
• Accepts construction criticism as a learning tool
• Strong multitasking skills
Education
May 2005
Continental Academy, Charlotte NC
High School Diploma
References
Available Upon Request
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