Behavioral Health Human Resources

Anna Joy Golden, MSN, RN

** ******** ***, ******* *****, FL 32550 T: 901-***-**** Email: ad65be@r.postjobfree.com

Strategic Business Management Executive – Healthcare Industry

Highly motivated and experienced management professional with expert proficiency in coordinating targeted business strategy and operational excellence for highly successful organizations in the healthcare industry; skilled in managing facets of business that include Revenue Growth, Financial Planning and Analysis, Strategic Planning, M&A Analysis, Staff Development, and Project Management.

Comprehensive understanding of the skills needed to manage ongoing business planning processes while developing strategies to meet future challenges; experienced in the leadership of major projects focused on process improvement and productivity, as well as sales training and leadership development.

Well versed in the ability to visualize broad situations and devise and execute focused strategies through exceptional leadership, with a command of the details necessary to ensure the successful resolution of complex issues.

Core Skills and Competencies

Operations Management

P&L Responsibility

Budget Management

Cost Containment

Continuous Improvement

Financial Analysis

Revenue Growth

Workflow Optimization

Senior Nursing Leadership

Team Leadership

Human Resources

Turnaround Experience

Selected Career Achievements

LAKESIDE BEHAVIORAL HEALTH SYSTEM. Manages over 700 employees engaged in patient and resident care in a 365-bed acute care and residential behavioral health JCAHO accredited, CMS certified hospital; recipient of the Nursing Service Excellence Award on three occasions, as well as the Chairman’s Council Leadership Award in 2014 and 2015. Serves as a true trailblazer in behavioral healthcare, highly skilled in integrating behavioral and medical healthcare operations.

GOLDEN LIVING. Successfully reduced employee turnover by 11% across the organization while reducing open positions by 38% and the cost per hire by 17%.

HOSPICE USA. Applied strategic hiring and training to reduce turnover by 13% within one year, followed by an additional 10% reduction in the second year.

INGRAM MICRO. Within six months, reduced turnover from 18% to 9%, while doubling employee headcount in six weeks to provide coverage for a new business line.

Professional Experience

2007 to Present: LAKESIDE BEHAVIORAL HEALTH SYSTEM, Memphis, TN

Group CEO and Managing Director (Promoted from COO/CNO)

Leads all vision, strategy, and execution for all facets of operations at this premier provider of specialized behavioral health and addictive disease services, with authority over 700 employees engaged in patient and resident care in a 365-bed acute care and residential behavioral health JCAHO accredited, CMS certified hospital. Directs the clinical development of nursing staff, staff development and implementation of psychiatric nursing standards of care. Retained based on the ability to collaborate effectively with physicians, patients, and employees, coupled with strong clinical knowledge of medical and behavioral health. Regarded as a subject matter expert for mental healthcare in Tennessee.

Revolutionized the effectiveness of the nursing department, yielding substantial improvements in patient satisfaction; championed the deployment and assessment of patient care initiatives throughout the facility.

Ensured compliance with all state and federal regulatory requirements while positioning the facility to pass all Joint Commission and hospital licensure surveys.

Assembled an IV Team in a free-standing psychiatric hospital, securing $64,000 cost savings within the first year.

Recognized with the Nursing Service Excellence Award on three occasions, as well as the Chairman’s Council Leadership Award in 2014 and 2015.

2004 to 2007: GOLDEN LIVING, Fort Smith, AR

Senior Human Resources Director

Effectively managed the Human Resources function partnering with the Vice President of Human Resources and Directors of Operations to strengthen employee relations and ensure compliance with state and federal laws. Hired following the acquisition of Hospice USA based on past experience growing Hospice USA from 120 patients to over 500 in less than two years.

Successfully reduced employee turnover by 11% across the organization while reducing open positions by 38% and the cost per hire by 17%.

Served as the architect of HR policies and best practices to govern 76 agencies stretching from North Carolina to Concord, CA; responsible for all staffing across these locations.

Recipient of the Outstanding Corporate Department award for three consecutive years.

2002 to 2004: HOSPICE USA, Memphis, TN

Vice President of Human Resources

Served as a senior member of the management team of this provider of hospice services at 25 facilities throughout Tennessee, Mississippi, and Alabama, with a focus on directing HR policies and programs.

Leveraged strategic hiring and training to reduce turnover by 13% within one year, followed by an additional 10% reduction in the second year; implemented an annual employee survey to identify opportunities for improvement, while leading the employee relations and grievance process. Brought stability to the workforce through strong HR policies and procedures that improved morale.

Envisioned, developed, and deployed recruitment and retention strategies designed to attract talented clinical and support staff with specialized competencies in the field of Hospice.

Authored the corporate employee handbook and HR procedures manual.

2000 to 2002: INGRAM MICRO, Memphis, TN

Senior Human Resources Director

Oversaw human resources policies, programs, and practices for branch and corporate operations at this Fortune 50 technology corporation, serving as a member of the management team. Left to accept a leadership role in the healthcare industry.

Within six months, reduced turnover from 18% to 9%, while doubling employee headcount in six weeks to provide coverage for a new business line.

Recognized as facility leader for the highest job satisfaction in 2001 on the Associate Satisfaction Index. Received 2001 company Regional Award of Excellence.

Early Career

Corporate Human Resources Director, METHODIST HEALTHCARE, Memphis, TN

Academic Roles

Adjunct Professor, UNIVERSITY OF MEMPHIS, Memphis, TN (2009-2019)

Instructor for Psychopharmacology in the Graduate Therapy program

Adjunct Professor, UNIVERSITY OF TENNESSEE, Memphis, TN (1992-1999)

Taught Labor Relations and Employment Law courses in the Health Information Management BS degree program

Education & Professional Certifications

Master of Science Degree in Nursing (GPA 3.9) – University of Phoenix

Associate of Science Degree in Nursing – Shelby State Community College

Bachelor of Science Degree in Operations Management (Summa Cum Laude) – Tusculum College

Registered Nurse in the State of Tennessee (License Number RN000113486)-multistate license

Member of Tennessee Hospital Association

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