Customer Service Shift Supervisor

Vickie M. Wi lliams

**** * ******** ***. ***. A Cleveland, MS 38732 • 662-***-**** • ******.**********@*****.*** Experience

AUGUST 2016 - FEBRUARY 2018

Shift Supervisor KFC Cleveland, Mississippi

• Responsible for every aspect of everyday supervision of restaurant outlets

• Responsible for shifts and product and out of stock product for the restaurant.

• Ensuring compliance with safety and health regulations

• Setting and motivating staff to meet sales target.

• Maximizing profitability and productivity

• Training and Supervising Staff

• Followed the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.

• Completed the end of shift/end of day stock check, highlighting discrepancies, as necessary.

• Actively utilized system reports and Company tools to guarantee 100% product availability JANUARY 2014- MARCH 2016

Store Manager Energy Express St. Louis, Missouri

• Interacted with customers and resolve complaints or grievances

• Processing sales transactions & accepting payments when short staffed

• Creating employee schedules, assigning schedules and responsibilities to employees

• Managing the store inventory, including loss prevention through theft and breakage

• Working with HR on any staff and payroll issues

• Evaluating staff based on performance-based metrics

• Training new employees and developing current employees AUGUST 2011 – JULY 2013

Pharmacy Production Express Scripts St Louis, Missouri

• Accurately packaged prescriptions requiring special handling according to specific process and policy requirements.

• Manual material handling, storage, and stocking of shelves, workstations, and/or channels

• Ensured each package receives the correct paperwork, envelopes, medications, packing and / or shipping labels before sealing and sending packages to patients

• Accurately escalated issues to leadership for action; provide input regarding solutions.

• Worked collaboratively with all coworkers to ensure that best-practices are shared while maintaining productivity and quality standards

• Maintained a clean work station during and after shift. MARCH 2005 – JULY 2008

Store Management Western OIl St Louis, Missouri

• Responsible for overseeing and coordinating activities for the retail sales team

• Maintained a safe work environment

• Trained and evaluate employee progress while also conducting performance reviews

• Tracked weekly and monthly results for business forecasting

• Resolving customer complaints when necessary.

Skills

Microsoft Office • Excellent Organization Skills • Team player • Excellent time management skills • Conflict management • Detail-Oriented • Problem Solving • Critical Thinking • Leadership Education

MAY 2011

Associates- Applied Science and Business Sanford Brown College Hazelwood, Missouri

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