Administrative Assistant Service Representative

Customer service representative with vast experience in the area, bringing

top-notch skills in oral and written communication. Enhances customer experience by employing service-oriented behaviors, understanding customer needs and providing customer solutions to build loyalty WORK EXPERIENCE

ADMINISTRATIVE ASSISTANT

SM Sociedad de Ensino Ltda.

August 2021 – May 2024, Belo Horizonte, Brazil

Answer phones and customer inquiries

Maintain customer satisfaction addresssing customer needs and concerns

Control clients appointments

Inventory control

ADMINISTRATOR – LANGUAGE SCHOOL

Mendez Scherr Sociedad de Ensino Ltda., Belo Horizonte, Brazil April 2003 – December 2023

Sales Team Development establishing goals and strategies

Tailor marketing campaigns to the regional market

Hire and Train Admnistrative and Educational Staff

Development of Annual Cultural Calendar

Communicate with the Students and Parents in order to provide the best experience possible with the school

ENGLISH TEACHER –

Sydney & Sydney Sociedad de Ensino Ltda., Belo Horizonte, Brazil August 1998- December 1998,

Barcelos Sociedad de Ensino Ltda., Belo Horizonte, Brazil August 1998- March 2003,

Teach English as a Foreigh Language to groups of up to 15 students

Tailor classes to student’s needs following the schools’s structural approach methodology

Peer Coach – Assisted new teachers in the school’s methodology and company culture.

MEDICAL INTERPRETER- TRANSLATOR – Spanish and Portuguese East Somerville Health Center, East Somerville, Massachusetts July 1996- December 1997

Translate for non-English speaking patients during doctor’s appointments

Help patients navigate through the Boston Health Care System MARJORIE MENDEZ

Contact

787-***-****

***********@*****.***

Munoz Rivera 53 E Camuy,

PR 00627

Skills

Sales Force

Office -Excel, Word

Typing

Abilities

Dinamic and proactive

Professional behavior

Flexible and Adaptable

Customer oriented

Languages

TRILINGUAL

Spanish

English

Portuguese

Education

Rutgers University,

New Jersey

Journalism and Mass

Media Communication

1994

McNair Scholar

Phi Sigma Iota –

Spanish Honor

Society

National Honor

Society

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