Patient Care Customer Service

Lori Warren

ad64c4@r.postjobfree.com 269-***-**** Mishawaka, IN

SUMMARY

Seeking a PCT role with 19 years of healthcare experience, including direct patient care in clinics and behavioral health settings. Skilled in medical transcription, patient support, and maintaining safe environments. Excelled in collaborative, multidisciplinary teams, ensuring patient-centered care. WORK EXPERIENCE

Fairfield Inn and Suites by Marriott Watervliet, MI Hotel Night Auditor Nov 2017 - May 2018

• Accurately managed overnight accounting and front desk operations, ensuring guest satisfaction while conducting detailed end-of-day financial reconciliations for Fairfield Inn and Suites by Marriott. Elkhart County Community Corrections Goshen, IN

Custody Officer Feb 2023 - Jun 2024

• Managed intake and release procedures, ensuring accurate processing and documentation for individuals in custody.

• Conducted regular floor monitoring to maintain security and enforce facility regulations.

• Supervised inmate activities and prepared detailed reports to support facility operations and compliance. Michiana Behavioral Health Plymouth, IN

Mental Health Technician (MHT) Oct 2022 - Feb 2023

• Provided compassionate care and supervision to a diverse patient population, including individuals with aggressive behaviors and those at risk of self-harm or harboring suicidal/homicidal ideations.

• Engaged in therapeutic interactions and role modeling to support the mental health and recovery journey of patients across various age groups.

• Collaborated with a multidisciplinary team to ensure a safe and supportive environment, fostering patient stability and progress.

Mosaic Osceola, IN

Direct Support Professional Feb 2020 - Oct 2022

• Delivered essential daily care to patients, including administering prescribed treatments and medications to support health and recovery.

• Maintained a clean and safe living environment by performing household tasks such as making beds, cooking, and managing laundry.

• Monitored and reported changes in patients' health conditions, ensuring timely intervention and care adjustments as needed.

Partners in Opportunities South Bend, IN

Direct Care Professional Jul 2019 - Feb 2020

• Delivered compassionate care and support to patients with daily living activities, including administering prescribed treatments and preparing meals.

• Maintained a clean and safe living environment, managed household tasks such as laundry and errands, and attentively monitored changes in patients' health conditions. Aerotek/Whirlpool Benton Harbor, MI

Customer Service Representative Jul 2017 - Sep 2017

• Addressed customer inquiries and facilitated issue resolution for large appliances, ensuring service scheduling and parts ordering aligned with client needs.

• Recognized for exceptional customer service delivery, leading to a departmental promotion based on performance evaluations.

Del Pilar Medical & Urgent Care Mishawaka, IN

Medical Scribe May 2017 - Jul 2017

• Accurately transcribed and updated medical records with patient history, vital signs, medications, therapies, procedures, assessments, and care plans, ensuring timely documentation for up to 100 patient visits per day.

• Supported physician efficiency by maintaining real-time medical note-taking, contributing to the completion of patient records prior to patient departure, alongside managing clerical responsibilities. Van's Medical Equipment of Lakeland Saint Joseph, MI Receptionist/Customer Service Representative Oct 2015 - Nov 2016

• Managed customer interactions, ensuring proficient guidance in the selection and acquisition of durable medical equipment, and verified insurance eligibility and coverage to facilitate service excellence.

• Efficiently operated a multi-line switchboard, directing callers to appropriate departments, and executed orthotic fittings, enhancing patient support and operational workflow. Riverwood Medical Center Benton Harbor, MI

Medical Transcriptionist Oct 2014 - Feb 2015

• Accurately transcribed psychiatric medical documents, ensuring meticulous adherence to medical terminology and patient confidentiality.

• Facilitated effective patient care by providing prompt and precise documentation for healthcare professionals' review.

The Willows Saint Joseph, MI

Resident Caregiver Aug 2013 - Sep 2014

• Provided comprehensive support to residents in managing daily living activities, ensuring a high standard of care and comfort.

• Responded to individual care needs with empathy and efficiency, maintaining a respectful and dignified environment for all residents.

Electronic Health Records Bangor, MI

Medical Editor/Abstractor Feb 2011 - Feb 2012

• Consolidated patient data by converting paper charts to digital records, ensuring accuracy and compliance with medical system protocols.

• Delivered comprehensive training to nursing and office personnel on effective data abstraction techniques, enhancing overall efficiency.

Spheris, Inc Franklin, TN

Medical Transcriptionist Editor III Nov 2002 - Feb 2010

• Accurately transcribed medical dictation, ensuring report integrity by addressing inconsistencies and discrepancies, and coordinated with Quality Assurance for necessary follow-ups.

• Ensured compliance with performance standards by meeting established quality and productivity benchmarks, while maintaining strict adherence to confidentiality and medico-legal responsibilities.

• Verified and formatted patient information according to organizational guidelines, utilizing reference materials to enhance report accuracy and completeness.

Lakeland Regional Medical Center Saint Joseph, MI

Medical Transcriptionist Aug 2000 - Aug 2002

• Accurately transcribed medical information to maintain patient records, ensuring data integrity and support of clinical procedures.

• Compiled and analyzed statistical data related to patient admissions and discharges, aiding in the efficient management of hospital resources.

EDUCATION

ICS (now Penn Foster)

Diploma, Medical Transcription

Scranton, PA

Jun 2000

Lake Michigan College

AAS, Probation, Parole and Corrections

Benton Harbor, MI

2017

Strayer University

Bachelor's degree, Business Administration

Virginia

2011

CERTIFICATIONS

First Aid Certification

CPR Certification

SKILLS

10 Key Calculator (2 Years) • Customer Service (10+ Years) • Data Entry (10+ Years) • Home Health (5 Years) • Microsoft Office (10+ Years) • Transcription (10+ Years) • Office Administration (10+ Years) • Medical Records

(10+ Years) • Medical Terminology (10+ Years) • Laboratory Procedures (1 Year) • Personal Assistant Experience (10+ Years) • Insurance Verification (2 Years) • Vital Signs (10+ Years) • Laundry (1 Year) • Medical Office Experience (5 Years) • Epic (2 Years) • Software Troubleshooting (3 Years) • Laboratory Experience • Hospital Experience • Patient Care (10+ Years) • Experience Administering Injections • Computer Skills (10+ Years) • Microsoft Word (10+ Years)

• Developmental Disabilities Experience (10+ Years) • Experience With Children (1 Year) • ICD-10 (5 Years) • Clerical Experience (10+ Years) • Computer Hardware (3 Years) • Medical Coding (2 Years) • Quality Assurance (5 Years)

• Sales (2 Years) • Cooking (2 Years) • Nursing • Documentation Review (10+ Years) • Software Troubleshooting

(10+ Years) • Epic (2 Years) • Personal Assistant Experience (5 Years) • Front Desk (5 Years) • HIPAA (10+ Years) • Anatomy Knowledge • Behavioral Health • EMR Systems • Intake Experience • CPT Coding • Caregiving • Patient Care • Training • Dialysis Treatment • Clinical Skills • Teamwork

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