Customer Service Manager

OLUWABUNMI AKINKUOWO

Cell: +1-347-***-**** Email: ad646l@r.postjobfree.com

Staten Island, New York 10301

LinkedIn: https://www.linkedin.com/in/oluwabunmi-akinkuowo-099865179/ Summary:

Results-oriented professional with experience in customer service and management.

Versatile and purposeful Customer Service Manager with a proven history of success in enhancing customer satisfaction, driving process improvements, and managing teams effectively.

Proficient in a wide range of technical skills, including Customer Relationship Management (CRM) Software, MS Office Expertise, and Conflict Resolution Techniques.

Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments.

Adept at implementing and overseeing organizational policies with a keen focus on information confidentiality.

Skilled in Credit Card Payment Processing, Report Generation, and Issue and Complaint Resolution.

Known for remaining calm and professional under pressure, excelling in multitasking, and prioritizing tasks for optimal results.

Proven ability to lead teams and manage operations while providing excellent customer service.

Demonstrated success in developing strategies to improve customer satisfaction and loyalty, increase revenue, and reduce operating costs.

I would like to apply for positions: Customer Success Manager, Customer Service Manager, Client Relations Manager, Customer Relationship Manager, Operations Coordinator, Business Operations Analyst, Customer Experience Analyst, Client Support Specialist, Administrative Supervisor, Customer Engagement Coordinator Education:

Bachelor of Science Psychology, University of Lagos, Lagos, Nigeria, Nov 2014 Technical Skills:

Customer Service

Effective Workflow Management

Process Improvement

Client Relations and Retention

Coordinate Events

Time Management

Staff Training

Personnel Training and

Development

Set Organizational Policies

Information Confidentiality

MS Office Expertise

Conflict Resolution Techniques

Customer Relationship

Management (CRM) Software

Positive and Constructive Feedback

Customer Relationship

Management

Microsoft Excel

Communication

Credit Card Payment Processing

Report Generation

Issue and Complaint Resolution

Data Entry

Conflict Mediation

Call Centers

Customer Data Confidentiality

Calm and Professional Under

Pressure

Multitasking and Prioritization

Training & Certifications:

Digital Marketing & e-commerce

Work Experience:

Dependable – Long Island, New York

Customer Service Manager

Feb 2021 - Present

Demonstrated ability to remain calm under pressure while dealing with tricky situations involving customers.

Managed incoming calls from customers regarding product or service inquiries or complaints.

Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner. Guinness Nigeria Plc – Lagos, Lagos

Customer Service Executive

Mar 2016 – Mar 2019

Built strong relationships with customers through active listening and effective communication.

Managed difficult customer situations with professionalism and composure while maintaining a positive attitude.

Utilized critical thinking skills to identify customer needs and provided tailored solutions.

Provided exceptional customer service to over five hundred customers daily, including resolving complex inquiries with diplomacy and tact.

Developed comprehensive knowledge of company products, services, policies, and procedures to assist customers efficiently.

Attended regular meetings with department heads to discuss strategies for improving overall customer experience levels.

Assisted customers with product returns or exchanges according to established guidelines.

Provided training support to fresh staff members regarding company policies and procedures related to customer service.

Identified opportunities for process improvements based on customer feedback data gathered from various channels.

Managed social media accounts to respond quickly to online inquiries from customers.

Utilized problem-solving techniques to identify solutions for complex customer inquiries.

Implemented innovative methods for streamlining the customer service process.

Developed and maintained effective relationships with vendors and suppliers. Guinness Nigeria Plc – Lagos, Lagos

Customer Service Specialist

Jan 2014 – Feb 2016

Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.

Resolved escalated customer issues quickly and efficiently while adhering to company policy.

Developed effective relationships with customers through active listening, problem-solving, and follow up communication.

Met daily customer service quotas with a focus on quality.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Bells University – Ogun, Ogun state

OFFICE ADMINISTRATOR

Mar 2013 - Jan 2014

Performed general clerical duties such as photocopying, faxing, mailing packages.

Developed strong relationships with clients through excellent customer service skills.

Answered phones professionally while providing accurate information about the university.

Greeted visitors warmly upon arrival at the office premises.

Answered phone calls and managed inquiries from students. References:

Available upon request.

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