Customer Service Representative
Resume:
SANTHI SEVALINGAM
Motivated Experience Professional with a strong background in customer service and a passion for problem-solving.
Jersey City, NJ 07306
ad643y@r.postjobfree.com
Show my ability to complete complex tasks promptly, especially in emergencies
• Communication skills
Emphasize my ability to maintain communication between teams and senior leaders
• Collaborative efforts
Highlight my ability to work well with other administrative assistants, both experienced and new
• Relevant work experience
Include examples that demonstrate my commitment to getting the job done Include my objectives as a video editor, such as creating powerful visuals, ensuring user experience, or producing broadcast products.I can also describe myself as creative, passionate, innovative, or enthusiastic
• Authorized to work in the US for any employer
Willing to relocate to: Washington State - New Jersey - Remote Work Experience
Customer Service Representative
United States Postal Service-Jersey City, NJ
November 2023 to February 2024
• Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience. Handle and process customer purchases and returns of products and services.
• Receives inbound, and responds to outbound, customer contacts including but not limited to voice, emails and online chat; provides information, technical advice and program guidance related to complex inquiries on USPS products and services including specialty products to residential and small business customers.
• Interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.
Administrative Assistant
Agrapidis & Maroules P.C. Office Administrator-Jersey City, NJ March 2019 to November 2022
• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
Administrative Assistant/Receptionist
Law Office Of David N. Cole-Long Island, NY
January 2016 to March 2019
• Administrative support
Oversee daily office operations to ensure everything runs smoothly.This can include record-keeping, billing, and other tasks.
• Customer service
Greet visitors, answer phones, and provide information to callers. I can also create a positive first impression for the company.
• Other responsibilities
Depending on the role, I may also arrange meetings, prepare purchase orders, maintain filing systems, and more
Digital Marketing and Editor
5 Linkx Digital Marketing-New York, NY
January 2015 to December 2015
• Digital Marketing:
SEO, SEM, PPC, Social Media Marketing, Email Marketing, Content Marketing, Analytics, Google Ads, Facebook Ads, Instagram Ads
• Content Creation:
Blog Writing, Copywriting, Editing, Proofreading, Content Strategy
• Technical Skills:
CMS (WordPress, Drupal), Google Analytics, Google Search Console, Social Media Management Tools
• Soft Skills:
Communication, Teamwork, Creativity, Problem-solving, Time Management, Adaptability
• Increased website traffic by 20% through targeted SEO and content marketing strategies.
• Developed and implemented social media campaigns that resulted in a 30% increase in followers and a 15% increase in engagement.
• Managed email marketing campaigns that generated a 10% conversion rate.
• Created and edited high-quality content that resonated with target audiences and drove conversions. Education
Associate's degree in Accounting
University of Malaya - Malaysia
March 2005 to December 2010
Associate's degree in Arts
University of Malaysia - Malaysia
January 2000 to October 2003
Skills
• Video Production
• Copywriting
• Google AdWords
• Bookkeeping (2 years)
• Microsoft Dynamics GP
• Technical Support
• Digital Marketing
• Google Analytics
• Copy editing (2 years)
• Microsoft Office (6 years)
• Photography (4 years)
• Adobe Photoshop (2 years)
• ChatGPT (1 year)
• AI (1 year)
• Customer support (5 years)
Languages
• English - Fluent
• Tamil - Fluent
• Banana malay - Fluent
Awards
UBS Account
June 2010
Certifications and Licenses
Driver's License
September 2022 to December 2025
Class D
Basic computer programming
January 2007 to December 2010
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