Branch Manager Retail Banking

ALKA BHARGAVA

**** ****** ***** ****, ********, MD 20817 * 301-***-**** * ad63se@r.postjobfree.com

Assistant Vice-President in banking with over 20 years of experience in retail banking. My career is marked by a deep understanding of retail banking dynamics, effective mentoring of staff, and successful recruitment of top talent. Have excelled in building strong client relationships and consistently surpassed sales goals in business and personal loans and deposits. Possess strong communication skills and leadership qualities including prompt decision-making, strategic planning, and project management. Currently seeking a senior managerial position where I can utilize my leadership skills and extensive experience to contribute to and achieve organizational goals.

PNC Bank, Bethesda, MD

Branch Manager, AVP November 2023 – Present

Am a successful branch manager with the following responsibilities:

Operations:

Strategize, plan, and execute branch priorities, boosting performance.

Create an omni-channel customer experience, enhancing satisfaction and loyalty.

Collaborate with partners to influence branch agenda and support growth.

Ensure risk and compliance adherence, mitigating potential risks.

Sales Leadership:

Lead a branded sales process, driving consistent sales growth and strong client relationships.

Increased branch revenue by 666% YTD in investments and 158% YTD in loans.

Enhance business banking results through strategic initiatives and community involvement.

Client Experience:

Deliver a differentiated client experience via technology-enabled interactions.

Provided personalized financial guidance, improving client financial well-being.

Provide effective problem resolution, ensuring a seamless banking experience.

Talent Management and Development:

Acquire and retain talent through effective onboarding, coaching, and development.

Achieved 100% client satisfaction on Customer Surveys by prioritizing team development.

Risk and Compliance Management:

Manage operational, human capital, reputational, and business risk.

Mitigate sales practice risk through ethical leadership and sound decision-making.

Ensure compliance with regulatory guidelines, maintaining a secure branch environment.

NAVY FEDERAL CREDIT UNION, Vienna, VA

Manager, Trust and Estate Settlement May 2019 – October 2023

Led a team of ten to surpass KPIs through strategic leadership and training initiatives.

Authored and implemented a comprehensive checklist and manual, ensuring meticulous adherence to operational standards and procedures.

Collaborated cross-functionally to enhance operational efficiency and streamline fund disbursal processes.

Fostered a positive work culture while providing opportunities for growth and development.

Achieved a high team quality score of 98% and consistently maintained performance excellence.

Managed operations activities on a weekly, monthly, quarterly, and semi-annual basis to ensure smooth operations.

MID-ATLANTIC FEDERAL CREDIT UNION, Germantown, MD

Assistant Vice President, Branch Manager July 2015 - April 2019

Demonstrated exceptional leadership and management skills in overseeing the operations of two retail banking branches.

Led a banking team to consistently surpass set goals through effective team building and product development.

Recognized as a 'turnaround' specialist, successfully revitalizing sales operations and enhancing profitability.

Achieved significant growth in client relationships, exceeding targets in business loans, deposits, and other financial services.

Developed and implemented comprehensive policies for Audit/Operations, enhancing compliance and efficiency.

Built and developed a high-performing branch sales management team, emphasizing recruitment, thorough hiring processes, and ongoing mentoring.

M&T BANK, Poolesville, MD

Assistant Vice President, Branch Manager October 2001 - July 2015

Successfully managed branch commercial loan and deposit goals, balancing existing client relationships with new client acquisition.

Demonstrated excellence in identifying business opportunities, building client rapport, and effectively communicating product offerings.

Skillfully managed a diverse client portfolio, focusing on cross-selling and deepening relationships to enhance customer loyalty.

Fostered collaborative partnerships for customer acquisition and retention, developing innovative marketing campaigns.

EDUCATION

Master’s degree in child psychology, Agra University, India

Bachelor’s Degree in Home Economics, Agra University, India

PROFESSIONAL LICENSES

FINRA and Insurance licenses, including Series 6 and 63, along with Life & Health insurance licenses.

AWARDS AND RECOGNITIONS

Top Producer in 2016, 2017, and 2018 at Mid-Atlantic Federal Credit Union.

Member of the Medallion Club at M&T Bank from 2009 to 2014 for outstanding investment and insurance production.

President's Council Awards in 2010, 2011, and 2012 at M&T Bank, recognized as the Overall Top Performer for Branch Production.

AFFILIATIONS & MEMBERSHIPS

Board Member of the Poolesville Chamber of Commerce, aiding local business growth.

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