Customer Support Crew Member

Charlotte, North Caroline

Yevhen Diachenko

Tel:980-***-****

Willing to relocate anywhere

SUMMARY

ad63jy@r.postjobfree.com

My name is Yevhen Diachenko, I am disciplined and punctual, I always do my work conscientiously and learn quickly. I'm always doing my best at work and I'm achieving the best results for my company.I learning very quickly the new skills.

Skills: Leadership · Effective Team Training · Communication · Problem Solving · Performance Management · Operations Management · Strategic Thinking, Microsoft Office, Excell, Jira/Confluence, Corel Draw, programming basics

I have competence in bookkeeping, in all major sections:

-accounting of commodity operations in trading activities and warehouse accounting

-payroll accounting

-fixed assets accounting

-settlements with buyers and suppliers in different currencies

-determination of financial results, calculation of exchange rate differences

-financial reporting: Balance, P&L, CF

Crew Member

Five Guys April 2024 to present

·A little of everything- taking orders, cooking burgers & fries, building delicious sandwiches, keeping the dining room clean, prepping fresh ingredients.

·Maintain friendly, fast, and accurate service, ensuring an excellent customer experience and that all products consistently meet company standards.

Senior Inbound Call Line Agent

Joycode June 2019 to Present

·Managing the customer support department’s day-to-day functions.

·Responding to escalated customer support issues.

·Implementing customer support processes to enhance customer satisfaction.

·Formulating and revising customer support policies and promote their implementation.

·Informing the team of all new information related to products, procedures, and trends.

·Assessing support statistics and preparing detailed reports on the findings.

·development of regulations for processing customer requests

Accountant

Shop – store “Tires” Part- time 2018 June – 2022 February Accountant.

Working with primary documents. Entering data into the accounting program.

Interaction with customers and suppliers on accounts receivable and accounts payable reconciliation.

Interaction with the marketing service on the calculation of profitability of sales and product categories.

Building end-to-end analytics and unit-economics.

Interaction with programmers, on the issues of finalization of the accounting system: formation of templates of accounting entries, setting up business process templates, program interface for different positions, reporting rules.

Formation of management reporting for the manager.

Attendant casino manager

BOSS. Gaming Solutions October 2014 to January 2018

Safeguards assets of the company

Assists Slot Shift Supervisors with any duties designated

Observes slot machine play

Verifies and/or pays customers for jackpots and signs required forms

Services machines when minor malfunctions occur

Verifies jackpots within certain level and signs required forms

Monitors assigned slot area for situations requiring attention or action

Ensures compliance with Federal currency reporting regulations

Slot Floorperson/Attendant

River's Palace Casino – Kyiv September 2007 to February2012 Troubleshoots and repairs minor problems at the machine.

Documents those repairs unable to fix at machine level.

Circulates throughout assigned area, maintaining visibility for guests within that area.

Exchanges large denomination bills into requested denomination bills and coins.

Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered.

Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction.

Witness/verify both at the gaming machine, on manual documents and jackpots.

EDUCATION

National Aviation University Sep 2003 – Jun 2008 Computer Systems and Networks Master’s degree in Computer Science

Industry and Economics College of National Aviation University Sep 2003 – Jun 2005 Business Economics Junior Specialist

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