Front Desk Customer Relations

MICHELE WILLIAMSON

Fort Bragg, CA ***** 707-***-**** ad63hy@r.postjobfree.com

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Verbal and Written Communication

Hiring and Training

Mentoring

Sales and Marketing

Budgeting and Cost Control

Event Calendar Management

Scheduling

Cash Handling Expertise

Business Development

Concierge Assistance

Event Planning and Assistance

Guest Safety

Front Desk Lead, 06/2020 - Current

Agate Cove Inn – Mendocino, CA

Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.

Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Assisted with Breakfast Service and lead daily Wine Hour. Supervised day-to-day operations to meet performance, quality and service expectations. Welcomed each new arrival pleasantly and confirmed reservations and identification. Proficient in several PMS systems.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout. Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Responded swiftly to room requests and other inquiries made via establishment website, email, or phone. Maintained clean and organized front desk areas to uphold polished company image. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Winter Shelter Manager, 10/2018 - 07/2019

The Hospitality Center – Fort Bragg, CA

Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Evaluated employee performance and conveyed constructive feedback to improve skills. Established performance goals for employees and provided feedback on methods for reaching those milestones.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Evaluated and scheduled patients to determine needs and provide necessary support. Assisted clients in exploring career options and vocational goals. Coordinated community resources and secured referrals. Liaised with community partners to enhance employment opportunities for individuals with disabilities. Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities. Assistant Manager, 05/2014 - 06/2018

Green Acres Campground – Fort Bragg, CA

Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Mentored team members to enhance professional development and accountability in workplace. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Helped with planning schedules and delegating assignments to meet coverage and service demands. Developed strategy to increase sales and drive profits. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Monitored security to protect employees, customers and property. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assisted in organizing and overseeing assignments to drive operational excellence.

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