Business Administration Administrative Assistant

Norma Vega

BUSINESS PROFILE

MBA- Master’s in Business administration, Valle University-Colombia

Bachelor’s degree Business Administration- emphasis in Marketing & Customer services- Pontificia University Javeriana –Colombia

Bilingual ( Spanish /English)

Organized, detail-oriented, and self-motivated personal assistant with extensive office management experience. Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications

BUSINESS UPDATE

Notary Public -Certification - October 2022

CPR/AED/First Aid Certificate -National CPR Foundation November 2022

OJT Hilton Certification 2022

Project Management PMI Udemy William Steward PhD Certification November -2021

Osha 30 Occupational Safety and Health Administration Certification # 36-900******-****

Forklift Safety Course Truck Safety training _Toyota_2021

Positive Psychology for Managers Training International 2021

Employee-Performance-coach-Transformation Academy 2020

NLP professional accredited certification Karen E Wells_ 2020

Management Coaching Employee Performance Coach Certification 2020

SPECIAL

AWARDS

ARDA Awards-2021 -Resort Operations Team: Mystic Dunes Facility Team Diamond Resorts

WORK EXPERIENCE

MYSTIC DUNES RESORTS – HILTON GRAN DVACATION

986 ROOMS PROPERTY

ENGINEERING ADMINISTRATIVE ASSISTANT

November 2016 –until September 2023

Orlando Florida

USA

Manage controllable expenses and supplies within approved budgets to achieve profitability targets-controlling cost.

Fill in for Senior Chief Engineer as needed, oversee budgets, and coordinate meetings, projects, and trainings

Help build a well-developed and high-performing team that works together effectively

Collaborate with the team to ensure the company is providing consistently excellent service, and that the work environment is inviting and well-stocked

Meet regularly with Senior Chief Engineer to develop and report on strategic plans for the Department objectives review financial reports

Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents

Maintains quality service with vendors and contractors by monitoring standards and advising supervisor of potential accounts problems

Prepares reports, bids, and contracts by collecting and analyzing information

Speak with vendors and suppliers to ensure charges are accurate, and payments are received promptly.

Communicate with clients to discuss account statuses, charges, or discrepancies. Reconciling accounts and making note of debits and credits that have not posted-Identifying and correcting any errors that occur due to data entry-process high volume of invoices.

Employs research and data-gathering skills to prepares pricing models, proposals, and presentations.

Multitasking work on multiple tasks throughout the day

Time management - to ensure that reports are completed, and payments are received on time- keep information from various accounts separate

Reserve & Operating Checkbooks: keep them up to date make the reports to obtain accurate results.

Managing small & big- project teams to develop, execute and complete assignments

• Completes all required Company trainings and compliance courses as assigned.

• Adheres to Company standards and maintains compliance with all policies and procedures.

Performs other related duties as assigned

GRAND BEACH - DIAMOND RESORTS

265 SUITES PROPERTY

HOUSEKEEPING DISPATCHER

August 2015 -2016

Orlando Florida

USA

•Answers telephone in a prompt and courteous manner according to standard

•Monitors and responds to dispatch radio

•Dispatches guest/Telecom/supervisor calls to appropriate parties

•Maintains, daily, all housekeeping logs

•Maintains sign-in and sign-out sheets

•Reconciles boards and keys at end of shift

•Creates the room attendants’ assignments daily

•Monitors the systems and ensures all arrivals, VIP and rushed rooms are communicated to the housekeeping supervisors

•Completes attendance report on late or absent employees

•Continually communicates with Front Office and Floor Managers to verify status of all guest rooms

•Inputs information to maintain accurate and up-to-date room status information

•Performs all duties in a timely and professional manner

•Can read, write, and communicate in English and Spanish

•use every day excellent communication and guest relation skills

•Basic computer skills (Asgard-Excel-Clarity-Atlas)

•Customer service oriented- Provide excellent service to both external and internal customers

• Responsible to maintain proper working relations within the department and with other operating departments on property. May have to attend all property walks and follow up on emails and deadlines. Document all calls in the daily log sheet as they are called in taking messages if necessary. Complete daily, monthly management reports.

GRANDES VILLAS-DIAMOND RESORT

460 SUITES PROPERTY

HOUSEKEEPING INSPECTOR

July 2014 July 2015

Place: Grande’s Villas-Diamond Resort

Orlando Florida

USA

Roles and Responsibilities:

Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Customer service assistance, Dispatcher, Runner; take periodic inventories, screen applicants, train new employees, and recommend dismissals, make recommendations to improve service and ensure more efficient operation.

UCEVA BUSINESS SCHOOL

January 2010 June 2013

Position: International business professor

Place: Tulua Valle

Colombia

Roles and Responsibilities:

Conducts college-level courses in the fields of business administration, Marketing, Branding, Customer service and management. Areas of instruction include acquisitions and mergers, employee management, contract management, and general business logistics and practices

Responsible for preparing and delivering lectures and leading classroom discussions. May administer and grade examinations or delegate the task to others. Conducts research and case studies in field of interest and may publish findings in trade journals or textbooks.

INVERCOL REAL STATE

January 2010 – July 2014

Manager Position – Co owner

Administrative- costumer service-sale- marketing strategies

Place Tulua-Valle

Colombia

Until now is a family s Business

Roles and Responsibilities:

Prospect for potential new clients and turn this into increased business. Meet potential clients by growing, maintaining, and leveraging of the network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and owners of the properties. Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.

Present an image that mirrors that of the client. Present new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs.

YORYOS

Confitería & Galletería especializada

Retal and Wholesale Confectionery store

Time worked January 2007-November 2010

Position held: Store Manager _ Owner

Industry: Retail & Wholesale Trade

Area: Administrative

Location: Tulua-valley

Colombia

Roles and Responsibilities:

Proven experience in retail and management roles

Strong leadership, communication, and collaboration skills

Knowledge of inventory management

Ability to lead team-building initiatives

Completes store operational requirements by scheduling and assigning employees, following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed.

Recognition was received from Fenalco Tulua, highlighting the business merit of it. Is to indicate that this business was closed for purely safety which is public knowledge. Victim of Extortion. (Photos for registration of this company is in Facebook

https://www.facebook.com/normajennyvega/media_set?set=a.444565749873.227680.713049873&type=3

4. Recreation Workshop for Children "Vuelta Canela"

2000 -2006 time worked

Position: Manager & Owner

Education Sector

Administrative Area

Place Tulua-Valle

Colombia

Until now is a Family s Business

Roles and Responsibilities:

Supervise clerical staff and other employees, Design work schedules and organize employee training. Resolve employee and clients’ issues. Ensure the work facility is safe, free of security issues and in compliance with all government education regulations. Design and implement procedures to improve profitability. Carrying out and attaining the mission and the goals of the business unit managed. Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.

MBA

UNIVERSIDAD DEL VALLE -COLOMBIA

http://www.univalle.edu.co/ Universidad del Valle Sede Tuluá

Villa Campestre: Calle 43 No 43-33. PBX: (57) 2-224****-**

BACHELOR DEGREE

PONTIFICIA UNIVERSIDAD JAVERIANA- COLOMBIA

http://www.javerianacali.edu.co/Paginas/default.aspx

Calle 18 No. 118-250 Cali, Colombia • A.A. No. 26239 • PBX. 572-***-****

Ask for Business administration coordinator: Nazly Duque

ADITIONAL INFORMATION:

Colombian Professional ID card: 35175 No 8763 record for 01/31/08

Contact this candidate