Accounts Payable Customer Service

Summary:

Experienced and detail oriented work professional with 15+ years in Accounting using SAP AR, well versed with all accounting applications and in depth knowledge of AR payments, Billing, collection, shipping and Rebate Deviated Pricing. Provided excellent customer service to clients over the phone and emails. Flexibility to learn new processes quickly while meeting deadlines. Recognized for hard work ethics, dedication, efficiency, and ability to search out solutions to problems in a corporate environment.

ADDITIONAL SKILLS (PROGRAM OPERATING SYSTEMS):

MAS 90 Accounting Software

MS Office Software (Excel, Word, and Outlook)

Quickbooks

Peachtree

EAS (General Ledger/Accounts Payable Software)

Instar (Insurance Agency Software)

Paradox

Oracle

Point

Formwin

Lotus 1-2-3

POS (Point of Sales)

T-Recs (Total Reconcilliation)

SAP

Application Suite

APA (Automated Payment Application)

ADDITIONAL SKILLS (ACCOUNTING)

Bank Statement Reconcilliation

General Ledger Entries

Journal Entries

Month End/Year End Close

General Ledger/Point Balancing

ACH payments

EXPERIENCE:

Hubbell Inc, Shelton CT Deductions Analyst Sept. 2022-June 2023

PK 16 Projects with an estimate of 100,000.00 in open credits.

Researched credits on customers accounts to determine what accounting steps need to be taken to clear accounts.

Requested documentation from outside company/within company (from other co-workers) to determine what was the cause of the open credit.

Created Excel Spreadsheet with detailed (for auditors) information providing reason as to why it was cleared to G/L

Uploaded the information to List in Teams/ SAP as an attachment on Customers account.

Contacted customer via e-mail or phone call of credit on account and for them to deduct on next check or request a check from accounts payable.

Used TEAMS to communicate with Supervisor/Manager and Senior Manager.

Accomplishments: Being able to work with minimal supervision and quickly pick up how deductions work with little training.

Owners Management Company, Bedford Hts., OH Personal Assistant/General Office July 2017-Sept. 2021

Weekly Vacancy Report

Maintaining Supplies for Accounts Receivable/Payable Department

Mailing UPS packages using Shipper’s websites and setting up new users.

Gathering information for audits for HUD properties and for yearly corporate offices.

Yearly rent increases for three properties using property management software.

Bank reconciliation for Subsidized properties (security deposits and pet deposits) and researching differences.

Sending revised statements for collection department.

Monthly letters to tenants who are behind on rent and that they will be evicted if payment or payment arrangements have not been made by a specified date.

Making copies of documentation for legal proceedings and sending UPS to the various city courts.

Mailing out letters for re-certification to tenants for subsidized properties.

Making sure that correct documentation has been gathered from rental agents at property level for add-on’s/ deletions of tenants for leases.

Approving add-on’s/deletions of tenants for leases.

Typing up new leases with add-on’s, deletions and transfer’s to other suites.

Point of contact for all copiers for entire building.

Filing paperwork in a specific manner for subsidized properties.

Contacting personal references/work references for information on possible new hires.

General filing/boxing up old files.

Copying of certain information for tenants who have moved out or have been evicted to close file out in Property Management and for subsidized properties for damages to file with appropriate agencies to re-coop certain charges.

Contact person for providing documentation for Monthly copier usage.

Point of contact for issues with copiers and contacting Blue Technologies to come out and fix.

Accomplishments: Learning new process quickly with minimal training

Presrite Corporation, Cleveland OH 44125 Jun 2016-July 2017

Accounts Receivable/Accounts Payable

Three locations in the Cleveland Area.

Provides steel gear/parts to mining industry.

Posted cash for three locations daily (roughly 1 million +).

Coding Non-AR payments.

Researched short payments and took appropriate action.

Payment correction in SAP A/R.

Monitored Payables e-mail in box for invoices.

Posted vouchers in Skylite AP and balanced.

Sent invoices (non-P.O.) over to the appropriate person at the various locations of Presrite to be approved.

Researched past due vendor statements (requested invoices if need be).

Providing vendor payment information (check amount and number).

Dana Steel Re-bill 34+ (daily) ( 500+ monthly).

Cat Steel payables 100+ (daily) (2 million + monthly).

Researched OPO’s (75-100) to get appropriate PO number.

Opened mail for AR/AP department and distributed accordingly.

General Filing.

Accomplishments: Being able to fit in quickly with team and others in the organization.

HTD Expedentionary Systems, Inc. Solon, OH 44136 July 201-Dec 2015

Accounts Receivable/Accounts Payable

Locations in Europe, North American and Canada.

Deals with Government contracts.

Provides shelters, decontamination shelters etc. for Military and Emergency responders.

Printing out 100+ vendor invoices for payment from e-mail in box for Accounts Payable department daily.

Researching past due vendor invoices 20+ daily for payment.

Coding expense invoices for payment (getting payment when needed).

Posting expenses in SAP system to be posted and processed for payment.

2-way match (matching invoice to what was received in ).

Communicating to buyer/receiving clerk regarding discrepancies.

Providing Vendor payment information (check amount and check number).

Provide Tax/Sales Exempt Certificate (when applicable).

Opened mail and distributed for entire accounting department/including UPS packages.

Timely response to daily E-mail (s) and Voice Mails (s).

Billing 40 to 50 invoices daily (e-mailing sending out via regular mail).

Daily cash reconciliation to Bank.

Cash posting of $1,000,000.00 - $5,000,000.00 daily.

Providing customer (s) and internal sales personnel with information regarding their accounts.

Contacting customers regarding 30, 60, 90 and 120 past due invoices.

Compiling information to extend credit to new customers (contacting credit references, for payment history).

Accomplishments: Quickly learning new systems and being able to provide input for new processes to possibly be implemented to Accounts Receivable Supervisor.

Osborn International, A Division of Jason Lee Inc., Brooklyn, OH June 2014-July 2015

Accounts Receivable Analyst

Locations in Europe, Asia, South America, North America and Austraila

2,000 Employees and 20 operating facilities.

Cash Application (automated/manual) daily $150,000.00 + daily $5,000,000.00 monthly.

Reconciling Credit Cards using Virtual Merchant/Converge.

Daily mailing of invoices 100+ daily.

Issuing Credit/Debit memo’s as needed.

Weekly sending of checks to lockbox from customers who have sent to office.

Contacting customers regarding lockbox address (and to mail directly there).

Provide customer with statements, invoices, BOL, POD, and W-9’s as requested.

Contacted customer regarding 30, 60, 90 and 120 days past due.

Researched short payments and overpayments on account.

Balance cash in SAP and identify issues.

Posting NSF’s in SAP.

Journal Entries.

Train new high for Cash posting.

Testing cash process for a division of Jason Lee.

PPG Architectural Coatings, Strongsville, OH November 2013-June 2014

Cash Analyst

Locations in Canada, North America, South America, etc.

1.5 Billion in sales.

Store support for 600+ stores.

Bank Reconciliations.

Bank Adjustment.

Journal Entries.

Monitoring cash desk/open issue log.

Point of contact for stores in regard to questions/issues.

Putting procedures in place.

Train new hires

Balancing credit cards.

Used T-Rec’s (Total Reconciliation) to balance POS w/ Bank Deposit (at store level) and how to correct.

Accomplishments: Implementing a system to identify open items and a trust level with Managers at the Corporate level and store level.

Key Bank July 2012-November 2012

Payment Processing Specialist March 2013-November 2013

Accurately posted payments thru Lockbox (electronically and paper check) using Application Suite to clients LOC (Lines of Credit) and loans.

Researched payments (using ALS system and Hogan (accounts that are archived/money owed) including return mail and noted system).

Printed statements and mailed.

E-mailed other departments regarding payments received and posted accordingly or returned to client.

Batched Fed-Ex packages for payoffs and marked spreadsheet with customers Acct # and amount that was received via check.

Used APA (Automated Payment Application) to balance.

Formatted NACHA and Lockbox reports and exported to Excel.

Applied Notes to customers’ accounts using Key View Deluxe.

Accomplishments: Being able to quickly and accurately learn the payment process.

National Interstate Insurance Co., Richfield, OH January 2001-May 2011 Accounting Specialist I and II

Billing for premium and deductible accounts w/some accounts over 1,000,000.00.

Accountable for monitoring and collecting assigned receivables (30, 60, 90 and 120).

Work with other departments to ensure accounts are set up and billed properly.

Research billing problems and recommend solutions.

Interpret customer activity, relaying information to the customer.

Daily cash posting and prepare checks for deposit ($500,00.00 - $1,000,000.00) daily.

Post cash receipts to customers accounts.

Performed daily/monthly cash reconcilations (balancing Point system to EAS/General Ledger).

Daily research of ACH returns using Payment Planet, Paypal, etc.

Bookkeeping for AHIA (new account set-up, payments to agencies (net of commission), billing insured’s for additions and deletions to policies, and for procuring downpayments, generating monthly invoices to be paid 15 days from due date, monthly agent reconciliation to Payables system).

Imputing commission information into Paradox System for Sales Representatives monthly.

Coding checks that are non-premium billing.

Monthly Escrow Analysis for Deductible accounts with Merrill Lynch.

Batching Cash/Checks and providing information as to apply to individual accounts (some customers have more than one account).

Sorted and distributed incoming mail for the entire department.

Daily reconciling of Personal Lines Front End with daily cash.

Accomplishments: Gained Customer respect and appreciation by providing detailed accurate information.

Nanofilm, Valley View, OH 1999-2000

Customer Service Representative/Graphic Assistant

Filled order sheets with customer information and quantity of product.

Gathered and organized order sheets for warehouse pickup.

Answered customer questions and diffused any customer complaints.

Informed customers on company products that would best suit their needs.

Performed mass marketing techniques including e-mails, leaflets and callings.

Lighting Consultants, Beachwood, OH 1997-1999

Administrative Assistant/Office Manager

Company was go- between lighting vendors and home service companies (home depot, Costco etc.)

Filled order sheets with customer information and quantity of product.

Processed order from EDI.

Answered customer questions, and diffused customer complaints.

Reported sales results daily by store and vendor.

Clerical duties (including but not limited to filing, faxing, opening mail etc.)

Spoke daily w/sales report to vendor to give RGA’s (Return Goods Authorizations).

Prepared documents and packages for shipping FED EX, UPS, etc.

Processed vendor bills to be paid as well as paying payroll and quarterly taxes.

Point person for company accountants when information/paperwork is needed.

Reconciled bank statements, commission statements, etc.

Freedom Steel, Cleveland, OH 1996-1997

Administrative Assistant

Processed Sheets/coils of steel

Processed BOL’s and purchase orders in SAP.

Customer Service.

Billing and processing vendor bills to be paid.

Answered phone.

Various clerical duties.

ProSource Distribution Service, Oakwood Village OH 1994-1996

Accounts Payable Clerk

Distributor for food service industry (Taco Tico, Manchu Wok, Burger King, etc.).

Processed $1,000,000.00 worth of vendor bills to be paid weekly for specified center.

Reconciled month end reports and balanced center system with Payables/ General Ledger.

Journal entries and adjustments.

Month end accrual (accruing for any open invoices/product received in warehouse).

Answered questions and diffused vendor complaints.

Clerical duties but not limited to (filing, faxing, opening mail, etc.).

National Morturary Shipping, Cleveland, OH 1989-1994

Accounting Clerk

Invoicing for 3 different companies (National Interstate, Great Lakes Crematory, Robert P. Smith).

Answered incoming calls regarding customer accounts.

Organizing and sending out yearly 1099’s.

Paying payroll taxes and quarterly taxes.

Collections.

Calculating hourly timecards for about 20 employees.

Processed vendor bills to be paid.

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