Customer Service Real Estate

DEIDRE TIDWELL

801-***-****/ ad6349@r.postjobfree.com

Objective:

To work in an environment where teamwork is essential, with challenges and opportunities for growth Education:

• Mass Communication, B.S., University of Utah

• Business, A.S., LDS Business College

• Stringham Real Estate School, Real Estate license Skills & Abilities:

• Positive attitude, self-motivated, organized, multi-tasking, sales, leadership & management IT Literate in: Mac, Windows, Microsoft Excel, PowerPoint, Light speed, Delta term, SPI

• Knowledge of Real Estate Contracts, Utah Property Law

• Hospitality experience (14 yrs. in airlines, 9 yrs. in hotels) Over 15 years of customer service Assistant Front Desk Manager, Supervisor, Front Desk Agent, Fine Dining, and Banquets Red Lion, Marriott, Holiday Inn Express, Ramada Inn, Sheraton hotel, Hyatt Place

• Owner & manage an Airbnb property

• Trained annually in security, safety, hazardous materials and human trafficking

• Food handlers permit, alcohol trained

Accomplishments

• Ranked in the top 10% in my department for Customer Service at Delta Airlines.

• Transportation Supervisor for the 2002 Winter Olympics in SLC at the Main Media Center Employment:

Airport Customer Service Agent, Alaska Airlines @ SeaTac, Seattle, Washington, Feb 2024-Present

• Assist passengers with rebooking, problem solve, utilize safety & security procedures, baggage duties Real Estate Agent, KW Utah Realtors Keller Williams in Cottonwood Heights, Sept 19-Present

• Assist clients with buying & selling residential homes, prepare contracts, negotiate price Front Desk Supervisor, Hyatt Place, Park City, Utah, July 2023 - Jan 2024

• Supervisor front desk employees, P.M. MOD, guest registration, problem solve, cook, bartend, breakfast attendant

Guest Service Supervisor, Park Plaza Resort / LaTour hotels, Park City, Utah, Jan 23-May 23

• Supervise front desk employees, guest registration, resolve issues, P.M. MOD responsibilities Part Time Airport customer service agent, SkyWest Airlines, SLC, UT. May 22- Feb 23

• Board 76 passengers on aircraft, utilize safety & security issues, problem solve Assistant Front Office Manager, Sheraton Hotel (Marriott) Park City, UT., Aug 21-March 22

• P.M. MOD, managed front office employees to ensure all guests receive prompt and personal attention, guest registration, room assignment and smooth check-out process

• Resolved issues, provided unexpected delights by going above & beyond, & accommodated VIP’s Customer Service Representative, Mariden Search / Harland Clarke Oct. 20-April 21 (contract work)

• Assisted with different banks, South State, Fremont, Bank of Arizona subsidiary of Zions bank taking inbound calls, navigation, reset passwords logins, payments Page 2

Customer Service Lead, Apex Systems/American Express, Apr - Sept19 (contract work)

• Supervised a staff of customer service representatives, received inbound and outbound, small business loans serviced calls, problem solved loan issues

Real Estate Agent, Stringham Realty Group, Broker, Jill Stringham, March - Sept 19

• Represented buyers, sellers with residential homes, prepared contracts, negotiated Billing Agent, Paramount Acceptance, Nov 17 - Jan 19

• Billed for gym, spa memberships, collected payments Sales consultant, Tim Dahl Nissan Murray, May-july 2017

• Sold new used cars, educated prospective buyers on vehicles, quoted prices, prepared sales contracts Airport Customer Service Agent, Delta Airlines, Oct 09 - June 17

• Provided customers with options, rebooked reservations, administered to travelers’ needs

• Boarded and deplaned passengers on aircraft, excellent multi-tasking skills, skilled in jet-way driving to and from aircraft

• Delta Sky Club Ambassador, rebooked flights, problem solved, office duties Airport Customer Service Agent, US Airways, April 08 – Sept 09

• Rebooked flights, problem solved, calculated fares

• Boarded 150, deplaned passengers from aircraft, trained in jet-bridge operations. Baggage duties Airport CSA / Support Team / reservations, JetBlue Airways, April 05 - April 08

• Created flight reservations & rebooked flights

• Trained in Jet-way operations. deplaned, boarded

• Assisted 150 passengers on aircraft, baggage duties

• TrueBlue Agent (support team): Supported reservation agents in helping customers with the rewards program. Assisted in supervising agents

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