Support Specialist Desktop
Resume:
YOUSSOUF DIAKITE
**** ******** ***** *******, *********** NC 27560
ad62ng@r.postjobfree.com
Highly qualified, dedicated, skillful and honest IT professional with over 20 years of experience in Network Support, extensive knowledge and hand on experience on Software/hardware such as Cisco, Lenovo, Dell, HP and Windows OS and Mac OS.
Certified in CompTIA A+, Network+, Security+ with Practice Labs. Have solid exposure in the followings:
Firewall rules Configuration to protect against Network vulnerabilities.
Software RAID Implement.
Running Vulnerabilities and Pen tests using Nmap and Zenmap.
TCP/IP protocol packet analysis using Wireshark.
Windows Active Directory Environment, DHCP, DNS.
Corporate LAN and WLAN Set up and maintenance.
Logging and tracking calls and service requests using Service Now.
Use Remote Access Software and Hardware such Shiva LAN Rover, and Bomgar.
Working experience with Ivanti LANDesk and Druva backup software. Work Experience:
08- 2018 to Present IMAC Support Specialist / Sr. Desktop Support Specialist RTI, Durham NC
Responsible for Desktop Support and Windows7 Migration to Windows10, MAC OSX.
Remote User Support using Bomgar.
Install and troubleshoot devices in Windows Active Directory Environment.
Manage Windows Server and users.
Install, troubleshoot and configure SAS.
Help in the procurement of new Hardware and Computer Accessories. 01-2001 to 08-2018 Desktop/Network Support Analysts Innovative Consulting Inc., Malvern, PA
Help resolve persistent problems with Backup Executive Software.
Provide implementation plan for the establishment of a test lab facility that will mirror all Network capabilities for the Corporation.
Provide standards and procedures for Help Desk personnel as well as recommendations for Network improvements, responsible for training
Provide Analysis and documentation pertaining to the client Network problems and solutions for both Help Desk and business user.
Provide analysis, recommendation, installation and implementation of vendor supplied software packages that perform Network Asset Management.
Help design and implement Backup and Dialup strategy by setting up and configuring Cisco 2500 Access Server.
Perform analysis of client Network and Help Desk Performance. 01- 1998 to 01-2001 Network Support Administrator
D&B Information System, Parsippany, NJ
Install and configure NT Servers which included DHCP,WINS and RAS.
Plan and optimize Windows NT Servers, set up Remote and Mobil User for dialup and dial out on Shiva and Ascend. Set up and configure client database workstations over WAN/LAN.
Manage Novell LAN and WAN using ISDN, Shiva LAN Rover Communication devices. Assist in IBM AS/400 management and Support.
Responsible for Windows NT Network administration. Education: Institute Polytechnic Rural, Bamako, Mali. Bachelor of Science in Biology
Computer Learning Center, Philadelphia, PA
Associate degree of Computer Sciences.
Certifications:
CompTIA Security+ 2019
CompTIA Network+ 2019
CompTIA A+ 2018
CCNP: Cisco Certified Network Professional, 2004
MCSE: Microsoft Certified System Engineer, 1999
Special Skill: Fluent French.
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