Real Estate Property Management

Karen BROOKS

**** ****** *******

waverly, iA. **677

714-***-**** / ********@*****.***

Hiring objective: Property Operations Manager

I am a collaborative leader qualified in the full spectrum of property management. I have 30+ years of property management experience leading teams from 3 to 13. I have a secondary teaching credential in my background which lends to the ease in training, motivation, and improvement of people skills for all persons I work with. I constantly strive for greater challenges professionally and personally. I have excellent product knowledge, superb customer service, and great resident relation responsiveness which all comprise a successful management strategy.

Education

Held: Occupational Sales License for Manufactured Homes-Aug. 2014-2020

Real Estate Principles: Mission College Fall 2008-GPA 4.0

California Certified Residential Manager- Completed Fall 2003

California Professional Clear Secondary English Teaching Credential- Concordia University Irvine- Completed June 1996 -GPA 3.79

Bachelor of Arts Degree in English- CSU, Fullerton June 1992 GPA 3.02

Professional Experience

Independent Real Estate Investor August 2022 – to present.

I buy and sell properties from distressed owners to flippers, buy and hold investors and realtors.

Invest Develop Manage (IDM) Group - Vancouver WA.

Nov 2020 to July 2022: Dual Site Property Manager for two Multi-family sites in Vancouver: Overlook Park and Wy’East Pointe Apartments. Managed the day-to-day operations for these two properties with a team of 7 collectively over the two properties (2 mi. apart from each other). Maintained occupancy at 98 to 100% consistently. Delinquency ranged from 4% to 15% due to covid pandemic. However, started to recover from this with very active financial aid drives through county and state organizations. I resigned from this role in July 2022 due to lack of consistent support staff to properly manage the sites to their fullest potential.

CAL-AM Properties- Hemet, CA.

Sept. 2013 to July 2020: On-site General Manager of 550 space manufactured home park at Colonial Country Club Golf Resort Homes, Hemet CA. This is a 55+ senior park with resort amenities to include: year-round pool, ballroom, library, indoor shuffleboard courts, dog-park, 18-hole golf course, fitness center and clubhouse. I managed a team of 11. Consistently maintained 97% occupancy with 3% availability: and successful NOI growth annually of 3 to 3.5% with turnover ownership of homesite sales. I oversaw a team consisting of Sales Manager, office accountant, receptionist, part time janitor, golf course manager and 3 grounds crew, 2 maintenance techs and our CPO pool technician.

Prometheus Real Estate Group- San Jose

Five years with Prometheus Real Estate Group from Assistant Manager to General Manager over dual site communities. Last position: GM over 866 units in San Jose over Willow Lake/ Woodland Meadows sister sites. (Owned by Sobrato and sold to Essex) Previously, GM over Park Place / Park Place South Communities in Mountain View Ca. Previous to Mountain View: at Emerald Park Luxury Apartments in Dublin, CA.; and my first CM job was Trellis Square Apartments in Sunnyvale, CA. I began my career at Bay Landing Apartments in Walnut Creek, CA. as the assistant manager there. Highlights of positions held were:

Managed teams from 3-16 depending on unit count

Budget writing for site(s), variance reports (one for each site on dual sites) and maintain budget compliance controls

Gathering bids for capital improvements / bid analysis preparation and pre-contract construction.

Weekly strategizing of pricing and concessions to meet market fluctuations

Oversee rent collections, move out statements and lease renewal strategies

Approve monthly newsletter content and monthly resident functions

Continuous cross training of staff for promotional opportunities

Maintain 95 percent occupancy and less than 5 percent availability

Follow annual budgetary plan and owner requirements for revenue growth and expenditure controls

Irvine Apartment Communities – San Jose & Tustin Ranch, CA

During my 5 years with IAC: I began at their 436-unit Luxury Golf Course community Rancho Monterey, in Tustin Ranch. CA.; and then was promoted to their 477- unit The Cypress at North Park Village in San Jose CA.

I mentored 9-11 associates at these respective assignments

Wrote the annual business plan, budget and prepared monthly

Managed cost controls and billing to budget outlines

Managed the complete interior renovation project in Tustin Ranch and completed 6 months ahead of schedule

Created weekly pricing objectives and marketing outreach

Oversaw rent structure for revenue growth, collections and renewal strategies to meet annual business plan

Maintained leasing goals with excellence and outstanding customer care

References available upon request.

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