Customer Service Crew Member

Rachel Holtsoi P/O Box **** Grand Canyon, AZ ***** 928-***-**** ad61zh@r.postjobfree.com

Objective: Got 5+ years experience in housekeeping.

EXPERIENCE:

Wendy’s

Crew Member May 2024-present

Responsible for keeping the place clean and restock. Learning how to help the cook and other crew members.

Xanterra South Rim L.L.C. Housekeeper July 22021-May2024 Responsible for maintaining guest rooms and public area, and ensuring high standards of cleanliness and hygiene. Expected to provide excellent customer service to guests. The company is committed to promoting sustainable tourism and supporting local communities. Also when I'm extra got trained to be porter and laundry person.

Delaware North Dishwasher April 2023-May 2023 Increased machine efficiency by scraping and pre-washing dishes. Stepped into additional roles during busy times to boost coverage of important stations. Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.

Double Tree by Hilton Housekeeper June 2023-July 2023 Cleaned and disinfected restroom and bedroom. Move equipment and furniture. Performed a range of housekeeping duties including waste removal, dusting, and cleaning of fixtures and surfaces.

Pride Staff Housekeeper March 2021-May 2021 Assist Supervisor in meeting deadlines, inventory management, and ensuring top quality service to VIP guests. Cleaned and Disinfected restroom, and bedrooms. Maintained professional relationship with maintains and guests.

Amazon GYR1 Picker January 2021-February 2021 Scanned items into bins for customer order. Package items to proceed to shipping. Count items to correct employee errors and amp. Packer skills used fast paced.

UPS Picker/packer October 2020-December 2020 Kept storage area organized, clean, and secure to full protect company assets. Load and unload trucks, run area belts for package to be shipped.

Chewy Picker Operator September 2020-October 2020 Driving around the warehouse on a tugger cart to pick up orders that are on the order list. Scanning items and sorted them to the correct bins to be ready for package.

Insight Global Hospital Housekeeper August 2020-September 2020 Responsible for maintaining a sanitary environment, cleaning, and sterilizing all area in the hospital. Disinfecting room organizing and customer service with patients. Up keep and cleaning of the laboratory, lobby, offices, and emergence rooms after the patients left.

Xanterra South Rim L.L.C Inspector April 2017-July 2020 Established and maintained clean and comfortable “home" environment. Complete task per guest request. Promoted to Inspector in November 2019. Got nominated for Employee of the Month in October 2018. Inspect and grade work performance of associates to ensure standards are being met. Evaluated, praise, and discipline housekeeping employees when necessary.

Xanterra South Rim L.L.C Housekeeper September 2014-December 2016 Cleaning and stock rooms according to established standards; duties include replacing used towels and linens, making beds, vacuuming, and restocking guestrooms, and bathroom items. Coordinated the delivery of extra bedding linen and towels when requested by guests. Worked with other cleaning professionals in a positive way Got nominated for Employee of the Month in April 2015

Burger King Cashier January 2014-September 2014 Processed guest orders, handled cash, bagged orders, and prepared beverages in an accurate and efficient manner. Greet customer and take food orders; provides information about menu’s Clean and stock's work and sanitize work station and equipment

EDUCATION

Window Rock High School P/O box 599 Navajo Route 12 Fort Defiance, AZ 86504 Graduated May 2003 G.R.A. 2.11

SKILLS

Cleaning and sanitizing Time management Fluent English and writing Team player with excellent interpersonal and customer skills Restocking skills Safety and compliance

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