Quality Assurance Client Relations

James R. Poppino

*** ** ***** *** **** E** Vancouver WA 98684

ad61xs@r.postjobfree.com – 503-***-****

SENIOR MANAGEMENT PROFILE

Strategic Planning – Administration – Operations Analysis

Experienced Manager with background of success in operations management and administration. Acute ability to transform business strategies into action and achievement. Expert administrative skills. Proven track record of analyzing and streamlining systems to increase productivity, quality, and efficiency. Superior ability to lead performance-driven teams to meet set goals and objectives. Thrives in dynamically changing environments requiring focused decision making.

CORE COMPETENCIES: Logistics, Administration, Project Management, Human Resources, Client Relations, Account Management, Negotiations & Contracts, Team Building, Security Assessment, Training/Quality Assurance and Protective Services

Providence Hospital Services 08/21/23 to Present

Security Officer – Murray Business Center

Responsible for entry control and card access to the Murray Business Center. Operate and monitor the camera system and other sub-systems within the building. Maintain client relations. Check and ensure building is secure by walking the 350,000 square foot facility checking doors, alcoves and looking for any non-authorized personnel on property.

Gardaworld – Whelan Security 09/2021 to 07/2023

Contract Manager – City of Portland Clean & Safe Program

Security Officer – Wells Fargo Regional Center

Responsible for monitoring the entry control system (Lenel-2), Administration consists of writing reports, maintain schedules, client relations, set up files and maintain all licenses required. Managed 40 personnel on contract in regard to payroll, licensing, uniforms, billing, training, quality assurance and worked with the City of Portland and Mayors’ office to help business owners and people get back on their feet.

Executive Security Services 09/2020 to 09/2021

Operations Manager

Responsible for 26 accounts and 150 personnel. Schedule training, schedule service activities, maintain all schedules in operations, track inquiries, maintain client relations, conduct monthly billing in a timely manner, insure all licenses are current, prepares cost analysis and make recommendations as needed. Oversee quality assurance of all projects.

Hyatt Regency Hotel – Portland OR 08/2018 to 09/2020

Security Supervisor – Midnight Shift

Responsible for 600 rooms and guests security. Operates a 158 camera system and several other sub-systems within the hotel. Responsible for scheduling, licensing, payroll and quality assurance. Superior leadership skills and has been recognized for his client relations by the General Manager several times.

G4S Secure Solutions – Portland OR 11/2017 to 08/2018

Project Manager – City of Portland OR - Consultant

Responsible for 8 city sites which encompasses 26 Bureaus within the city government. Leads a 10 person Executive Protection Detail that protects the Mayor of Portland at City Hall as well as at his residence during off-hours. Responsible for a 2 million dollar budget (invoices submitted every 2 weeks) as well all scheduling, licensing, payroll, HR functions and contract administration. Worked daily with other federal agencies (Secret Service) and Portland Police concerning protective details which covers high ranking military officials, Senators, Governors, and other dignitaries that visit the City of Portland.

Applied Integrated Technologies – Columbia, MD 06/2012 to 08/2016

FPS Oregon/Washington Contract Manager

I was responsible for the security operations for 65 federal sites in the States of Oregon and Washington. I was responsibility for scheduling, licensing, training, payroll, monitoring certifications and quality assurance. I managed a staff of 5 supervisors and 125 total employees. We worked hand-in-hand with the client “Federal Protective Service” at the local, regional and national levels. There were two companies involved in this 8A service contract. This contract has been in place for 30+ years and rated “Satisfactory” every year until I arrived in 2012. The federal government issues a yearly report called a CPARS (Contract Performance and Annual Review System). The overall ratings possible are Excellent, Very Good, Good, Satisfactory, Marginal or Unsatisfactory. 99.3% of all FPS Contracts in the United States are rated Satisfactory. The last four rating cycles for the Oregon/Washington contract were rated “Very Good”.

Paragon Systems Inc – Herndon VA 06/2007 to 06/2012

Regional Manager – Washington DC

I was responsible for 200+ employees, 12 supervisors, and numerous sites in three jurisdictions to include the States of Maryland, Virginia and The District of Columbia. The clients included the following:

Headquarters, Department of Education, Headquarters Food & Drug Administration, United States Department of Agriculture, FBI, VA Headquarters for Social Security, as well several individual Social Security Offices. This contract required direct contact almost daily to all clients. Our primary client was the Federal Protective Service (FPS). I was responsible for training, operations and invoicing which was approximately 1.2 million dollars monthly. Reviewed and analyzed objectives, adjusting methods and protocols to enhance efficiency which resulted in positive outcomes. The contract was rated under the federal CPARS system and the last three years were rated “Excellent” (First contract in the nation that ever received an “Excellent” rating from the Federal Protective Service “FPS”).

MILITARY EXPERIENCE

United States Air Force – San Antonio TX- Retired E-8 (SMSgt) 03/1973 to 03/1993

Military Specialty: Security Police now called “Security Forces” – 14 years

Military Specialty: Administration Specialist now called “Information Management’ – 6 years.

Job Title: Operations Superintendent

I coordinated all activities for the two largest security police squadrons in the Air Force. I was in charge of 600+ staff members on opening a new operational nuclear weapons storage complex. I had a lead time of 2 years, my staff and I had the facility fully functional in 19 months. I collaborated with leadership from base level to Secretary of the Air Force on matters related to security at multiple base operations.

I retired as an E-8 Senior Master Sergeant, (Honorable Discharge) with 4 Meritorious Service Medals, 2 Air Force Commendation Medals and 2 Air Force Achievement Medals in my 20 year career.

EDUCATION

Oregon Unarmed/Armed DPSST License – expires January 2026

Oregon Executive Managers DPSST License – expires August 2024

DOD – Secret Clearance – Active

State Police Academy – Texas - 1994

Community College of the Air Force – Associates Degre “Criminal Justice” - 1989

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