End User Support Specialist

Colton Granowicz

**** * **** ** *******, AZ *****

ad61l8@r.postjobfree.com 480-***-****

Summary

To utilize my abilities gained through my lifetime to provide second to none quality service that is both unrivaled in it's accuracy and efficiency. Creating life time clients by creating an unparalleled experience to the end user.

Experience

IT Contractor

Uni-Data

July 2019 - Current

Work orders include workstation deployment and day one deskside end user support in corporate environment. Decommissioning of corporate workstations and printers. Configuring and troubleshooting of networks in student housing apartments and corporate environments. Installation and troubleshooting of Cisco and Polycom VoIP telephone systems in corporate environments. Hardware repairs/maintenance and system imaging in corporate environments. Documenting of all work done at work sites and escalating of issues outside scope of work to upper tier support groups.

Sound Engineer

Babylon Sonic Research LLC

May 2018 - Current

Designing, operating and maintaining professional event sound reinforcement equipment. Constructing and designing enclosures for low frequency audio transducers. Supervising stage crew from setup to breakdown of event. Assisting in event planning so as to insure clients receive the correct reinforcement system to fit their needs.

Remote Computer Support Specialist

U-Haul Amerco Intl

Jan 2018 - Dec 2018

Communicated with storage facilities both domestic and abroad with troubleshooting their reservation system. Duties involved accessing remote host systems, file system maintenance, conflict resolution. Assisting with finding cause of issues on various customer ledgers. Documenting cases of coding bugs for submission to senior technicians for debugging. Assisting clients with training and navigating the system. Remote Network configuration for facility security and payment terminal systems.

Sound Engineer

R.I.D Entertainment

Jun 2013 - May 2019

Operating and maintaining professional event sound reinforcement equipment. Supervising stage crew from setup to breakdown of event. Assisting clients with event planning.

Assistant Deli Manager

Tom Thumb

Feb 2011 - Jun 2013

Assisting department manager with day to day operations. Taking and filling customer orders and answering customer queries. Maintaining product stock both in stockroom and sales floor. Supervising morning crew and evening crew depending upon schedule.

Shipping and Receiving Clerk/Apprentice Machinist

Sensitech

Oct 2005 - Feb 2011

Inspecting, deburring and packaging finished aerospace parts to satisfy client specifications after machining for shipping. Verifying shipping manifests prior to shipment. Placing online and over the phone and receiving orders of raw materials for shop. Cleaning up production floor and assisting master Machinist in machine maintenance and material setups

Education

University of Phoenix

Associate of Science in Psychology

2012

Skills

●Computer Operating Systems : Kali Linux, Linux ( Debian/Ubuntu/Arch/Android), Windows, MacOSx

●Advanced Networking and Information Security Analysis

●Network and Systems Security Vulnerability Testing

●Android Security Vulnerability Testing

●Bash Scripting

●Python

●SQL

●PowerShell

●DOS

●ODIN

●WireShark

●NMAP

●Digital Surveillance

●MetaSploitFramework

●Linux CLI

●Understanding of electrical diagrams/schematics

●Practical use of electrical testing devices ( Multi-meter, Oscilloscope )

●Practical use of precision Measuring devices ( Calipers, Micrometers, Dial Test Indicator )

●CNC/Manual Lathe and Mill experience (Operating/Maintaining)

●50+ WPM

●Excellent phone presence

●Superb customer service abilities

●Detail Oriented/Meticulous

●Excellent ability retaining/applying newly learned information

●Exemplary Active Listening Skills

●Capable of performing duties remotely without supervision

●Excellent Multitasking skills

●Logical

●Excellent problem solving abilities

●Escalations resolution

References

●Carolyn Semroska- Supervisor,

Sensitech Manufacturing 480-***-****

●Nox Prime- Owner

R.I.D Entertainment 602-***-****

●Shaney Collins- Supervisor,

Tom Thumb 817-***-****

●Nick Gonzalez- Supervisor,

Uhaul Amerco Intl. 602-***-****

●More available upon request

Contact this candidate