Customer Service Computer System

Nicholas Staendner

Phone: 219-***-****

Email: ad61kv@r.postjobfree.com

Highly motivated sales professional with over 6 years of experience in the fast-paced, high quality standard hospitality Industry. A strong ability to multi-task when it comes to customers need and expectations. Consistently meets or surpasses high sales while providing quality customer service and exceeding bottom line objectives. Exceptional oral and written communication, modern leadership, and interpersonal skills on both independent and team projects.

QUALIFICATIONS

Qualified in management, sales counseling/retail, marketing, server/waiter, home cleaning, toast, aloha, POS Micros computer system, cash register, operations, computer literate, C.P.R and lifeguard certified, telemarketing, food preparations, forklift operations, inventory data recorder, and assembly of car axles.

EDUCATION

1998-2001 Completed 3 years at George Rogers Clark High School,

G.E.D. graduate of the Civic Center in Hammond.

2010-2011 Ivy Tech Community College, business classes, automotive classes.

EMPLOYMENT

2023-2024. Server/waiter, Cefalù Sicilian steak and seafood

Providing quality hospitality service to guests. Operating toast system, serving cocktails, wine service, menu description, and three coarse service.

2016-2021 Server/waiter, Swift & Son

Providing guests with exceptional services. Setting and clearing tables, ordering and delivering drinks and food. Knowledge and history of restaurant and the gentleman it's named after.

2015-2016 Server/waiter, TGIF

Took care of the guest needs as well as wants. Drinks, appetizers, entrees, and desserts were given in a timely fashion. Specials and rewards programs were always explained. Operating Micros computer system and calculating pay.

2014-2015 Server/waiter, Freddy’s Steakhouse

Catering to customer's needs, wants, menu knowledge, and drinks displayed with accurate ability and speed. Making sure food was cooked and displayed with up most quality and presentation.

2013-2014 Server/waiter, Olive Garden

Full understanding for every item on the menu as well as the computer systems. Always friendly and attending to the guest needs as well as wants. Drinks, appetizers, entrees, and desserts were given in a timely fashion. My uniform was cleaned and pressed to leave a good first impression.

2012-2012 Welder, press machine, and assembler, Velko Hinge

I welded hinges, stamped out metal, and assembled parts. Also used

drill presses and forklifts.

2011-2012 Server/waiter, Casa Del Mar Mexican Restaurant

Waiting on customers with knowledge of menu and drinks. Making sure food was cooked and presented according to customers wants and needs. Working with POS system and calculating tips.

2011-2011 Sales, Xtreme Power Sports

Helping customers decide on a machine, answering phones, marketing

online, and operating vehicles.

2004-2009 Assembler/lead utility, Z F Lemforder Assembly Plant

Assembling rear axles for American made cars with torque tools,

supplying workers with parts and assigning job positions.

2003-2004 Lead shipping and receiving /forklift/wood working, Stanrail

I checked paperwork on trucks coming and going, assigned trucks to be

loaded and unloaded, and built pallets for train doors.

2002-2003 Supervisor shipping and receiving /inventory/forklift, Sherwood Foods Distribution

Recorded quantity in warehouse daily, checked paperwork on trucks

coming and going, and assigned trucks to be loaded and unloaded.

2001-2002 Assistant manager/sales counselor, Circuit City

Greeted customers, gave tasks and assignments to employees, helped

customers find products and stocked shelves.

2000-2001 Retail/cashier, Kohl’s Department Store

Worked register, helped customers, and stocked shelves.

1999-1999 Stocker, Sterks Super Foods

Unloaded trucks, helped customers, and stocked shelves.

1998-1999 Food prep an dish washing, Up For Grabs Restaurant

Prepared food, appetizers, and kept dishes clean and organized.

ADDITIONAL EXPERIENCE

1999-2003 Lifeguard training/C.P.R certified, Seasonal lifeguard

1999-2004 Serving weddings and preparing food in a restaurant

kitchen setting, fine dining catering service

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