Customer Service Data Entry

Brian A. Webb

**** ***** *** ** · 206-***-****

ad618x@r.postjobfree.com · LinkedIn

Professional Summary:

Customer service expert with over 6 years of experience in human capital, technology, security, hospital, food service, and retail industries. Entrepreneurial and efficient at building client relationships, leveraging interpersonal skills for a solid customer-focused perspective.

Skills:

●Superior communication skills

●Conflict resolution

●Superior customer service

●Team-oriented

●Leadership

Adaptability

Experience:

Department of Health: Vital Records: Issuance

November 2021 – Present

Office Assistant/Interim Supervisor

●Mailing duties for the entire first floor.

●Confidential legal document handling.

●Typing/sending memos, emails to civilians, and government officials.

●Issuing marriage, birth, and death certificates.

●Data entry and cashier responsibilities.

●Public facing authority on issuing vital records.

●Demonstrated extensive knowledge of and adherence to HIPAA laws.

Hawaiian Electric Company - Security Command Center

March 2020 – May 2022

Command Center Security Admin Officer

●Data entry, scheduling, and employee/customer service.

●Monitoring and securing 100+ substations/power plants.

●Administrative assistance for HECO employees.

●Advising leadership on policy matters.

●Recruiting and vetting.

Compass Catering

2019 – 2020

Catering Attendant

●Brewing coffee and plating food for breakfast deliveries.

●Top delivery driver, handling high-end clients and most deliveries.

●Assisting cooks with preparation duties.

South Center Ivar's

2015 – 2019

Head Cook

●Stocking and ordering supplies.

●Managing customer complaints with excellent customer service.

●Cash handling and liaison for the district manager.

Finish Line (Macy’s)

2014-2015

Assistant Manager

●Competent in retail technology systems and Microsoft products.

●Effective team player with high-level problem-solving skills.

●Cash handling, register closing, shipping, and payroll experience.

Education:

Jan 2020 - Present:

Civil Engineering, University of Hawaii

●Conceiving, designing, building, supervising, operating, constructing, and maintaining infrastructure projects/systems.

Jan 2014 - 2017:

Marine Biology, Highline College

Volunteerism:

●Lupus Foundation

●Burien Food Bank

●21 Progress

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