Customer Service Experience

Mark Cerruti

PO Box ****, Danville, CA ***** C: 510-***-**** H: 925-***-**** ad6142@r.postjobfree.com

Professional Summary

I am extremely organized, and I possess great communication skills. In addition, I have the ability to multitask and have the experience of leading employees, school districts and possess a plethora of interpersonal relationships among many facets of the community. I have successfully managed and maintained, as well as owned an agency worth over one million dollars for more than 25 years. I am in my life where I would love to shift careers and work possibly remotely. I am also looking forward to potentially working-and progressing-within an agency where I know there are opportunities for advancement.

Service Skills and Computer Proficiency

•Customer Service Experience

•Excellent Communication Skills

•Strong ability to Problem Solve

•Strong ability to Multi-Task

•Excellent Organizational Skills

•Task Oriented Motivation

•Multi-Leveled and Multi-subject teaching skills

•Microsoft Office Suite (Word, PowerPoint, Excel)

•Adobe Creative Suite (Photoshop, Illustrator)

•SAS (Systems Analysis System

•Maple (Statistical Package)

•Autodesk (AutoCAD)

•Mac IOS systems

Work History

Caregiver, Current Employment

-Communicate and mediate with several health institutions and Insurance companies

-Communicate with several health professionals

-Arrange and manage Physician appointments

-Manage and maintain billing for Insurance companies and clients

-Manage medication

-Facilitate visits with Physicians, Dentists, and Ophthalmologists

-Conduct Meetings and Inquiries with Physicians, Dentists, and Ophthalmologists

-Travel to Appointments, surgeries and medical procedures

Substitute Teacher, San Ramon Unified School District, Current Employment

-Classroom management

-Design and implementation of Various lesson plans for Kindergarten through 12th Grade classrooms

-Computer Science -Mathematics

-Microsoft Office Suite -Geometry

-Adobe Creative Suite -Algebra

-English -Calculus

-Composition -Statistics

-Structure

-Rhetoric -Foreign Languages

-History -French

-Science -German

-Science -Latin

-Physical Education -Spanish

Other Work Experiences,

President and Chief Executive Officer,

Making A Connection, Inc. – Danville, CA

-Customer and Client Service

-Generate Bi-Weekly Payroll for over 15 employees

-Negotiate and Secure Master Contracts with several Bay Area School Districts

-Maintain relationships with adjunct agencies and insurance companies

-Organize, prepare, and develope well over 300 Individual Education Plans (IEP)

-Generate both Quantitative and Qualitative data for client and school districts

-Distribute Advanced Payments and Bonuses to Employees

-Planned and led activities to develop students physical, emotional and social growth.

-Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.

-Tailored lesson plans for students with emotional and cognitive disabilities.

-Assisted in preparing reports and paperwork for parent-teacher conferences.

-Reported on student progress, behavior and social skills to parents.

Customer Service/Marketing/Sales,

Oakland Athletics Major League Baseball Franchise, Oakland, CA

Customer Service

-Customer Conflict Resolution

-Season Ticket Holder Advanced Sales and Conflict Resolution

-Team Marketing and Sales

Education

Bachelor of Science: Psychology

University of California, Berkeley - Berkeley, CA

Master of Science: Clinical Psychology; Emphasis on Marriage and Family Therapy (MFT)

California State University East Bay- Hayward, CA

-Coursework in Psychology and Counseling

-Certification with Emphasis on Chemical Dependency

-Couples and Individual Counseling

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