Customer Service High School

Colleen James

Email: ************@*****.***

Cell: 217-***-****

Education

Cumberland High School, Toledo, IL

Graduated: 2020

Work Experience

Shift Lead

Dairy Queen, Toledo, IL

**** - ****

• Supervised and managed shift operations, ensuring high levels of customer service and efficient workflow.

• Trained and mentored new employees, fostering a collaborative and productive team environment.

• Handled customer complaints and resolved issues promptly to maintain customer satisfaction.

• Conducted inventory checks and assisted in ordering supplies to ensure stock levels were adequate.

• Managed cash registers, reconciled daily sales, and ensured accurate financial reporting.

Sandwich Artist

Subway, Toledo, IL

2022 - 2024

• Prepared and served sandwiches and salads according to customer specifications and company standards.

• Maintained cleanliness and organization of the work area, adhering to food safety regulations.

• Assisted in opening and closing duties, including setting up and breaking down workstations.

• Provided excellent customer service, taking orders and ensuring a pleasant dining experience.

• Managed cash transactions and balanced the cash register at the end of each shift.

Pizza Maker

Domino’s, Toledo, IL

2024 - Current

• Prepared a variety of pizzas and other menu items to meet customer orders and specifications.

• Managed phone and online orders, ensuring timely and accurate delivery.

• Maintained cleanliness and sanitation standards in the kitchen and dining areas.

• Trained new employees on food preparation, safety protocols, and customer service.

• Collaborated with team members to ensure smooth and efficient operation during peak hours.

Skills

• Team Leadership

• Customer Service

• Conflict Resolution

• Inventory Management

• Cash Handling

• Food Safety and Sanitation

• Time Management

• Communication

Contact this candidate