Customer Service Call Center
Resume:
DANIEL CHIOMA EUNICE
OBJECTIVE
Highly Motivated Customer
Services Associate with 4years
of experience boasting sales and
customer loyalty through
handling inbound and outbound
calls and establishing strong
customer relationships
individualized services.
Resourceful expert at learning
customer needs, directing
desirable merchandise and
upselling to meet sales quotes.
Committed to strengthening
customer experiences with
positivity and professionalism
when answering requests and
processing services. Highly
motivated, self starter with
extensive knowledge in face to
face customer roles where
excellent communication skills
are a necessity. I am a passionate
individual with a “can do”
attitude always looking to push
boundaries, think alternatively,
never stop learning, Seeking to
provide excellent customer
service experience.
ADDRESS4. 16, ibijoke street
Oregun Ikeja, Lagos., Nigeria
PHONE 070********
ad608d@r.postjobfree.com
EXPERIENCE
2023-present
Airpeace Limited (Aviation)/ Customer Service/ Call Center Agent.
. Managed 100 calls daily, ensuring a positive customer experience during the whole call journey and an average net promoter score of 9.
. Assisting with flight reservations for passengers.
. Identify and aid passengers requiring prioritization.
. Confirming itineraries and itinerary changes for passengers
. Answer inbound and outbound calls, and e-mails, responding to passengers' inquiries and cross-selling.
. Received a commendation for resolving a passenger complaint.
. Answer passengers’questions and provide information regarding their flights.
. Answering travel questions about topics like baggage rules, ticket fares, departure and arrival terminals, flight time and loyalty program details
. Perform other duties as assigned.
2020– 2022
Multichoice Nigeria / customer service representative/ call center agent.
. Answer inbound calls from customers
. Assisting customers with clearing the error code on their TV screen after a successful subscription.
. Solved customer's queries on live chat, social media and email.
. Trained to be a skilled communicator, teamwork and handling difficult customers.
. Direct customers on how to download and use the Dstv app and Showmax app
. Perform other duties as assigned and escalate when necessary. 2019– 2020
Logic Pathway/ Sales Customer Agent, Lagos.
. Answering calls from customers professionally and educating client on the product of the company
. Answer clients’questions and provide information regarding relevant process.
. Convincing clients on phones to purchase the company's product and follow up with clients
. Provide general information based on the service clients’needs to access.
. Identify and aid clients requiring prioritization.
. Meets the company's target on sales.
. Perform other duties as assigned.
EDUCATION
Aero consult Aviation School. Ikeja – (2021)
NCAA Flight Attendant Certification.
Federal University Of Technology Owerri– (2013- 2018) B.Tech. Microbiology
Laureatefield College - (2006- 2012)
Senior Secondary School Certificate Examination (S.S.C.E). SKILLS
. Interpersonal skills
. Problem-solving skills
. Communication
. Customer service
. Empathy
. Time management
. Microsoft Office Suite
. Attention to detail, ability to organize paperwork in a methodical way.
. Discreet, details and client-oriented, patient with willingness to learn new things.
. Written and verbal communication skills.
. Knowledge of customer service.
. Ability to work under pressure.
. Multitasking and Prioritizing
REFERENCES
Ewesi Christopher Ifeanyi
Manager
Lynphyl Foods
ad608d@r.postjobfree.com
Barr. Philip Okpala
LL.B (HONS) MED. ( HARVARD)
ad608d@r.postjobfree.com
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