Customer Care Representative

FLORENCE AKINYI OGUTU

**************@*****.*** +254********* NAIROBI-KENYA

PROFESSIONAL EXPERIENCE

Customer Care Representative/Telesales agent-Cci Kenya-November 2021-date

Handle customers complaints and respond timely.

Collect and analyze client’s feedback.

Engage customers on social media platform .

Educate clients on company’s products and services.

Data verification.

Issue cash loan

Customer Care Representative/Credit Controller-Oplay Kenya Ltd-May 2019-October 2021

Handle customers complaints,provide appropriate solutions and alternatives within the time limit.

Follow up customer to ensure resolutions, process accounts and file documents.

Follow communications procedures, guidelines and policies.

Loan debt collection.

Assistant Data Clerk-Muhoroni Hospital-2018- April 2019.

Preparing of monthly reports and daily bed returns

Filling of birth and death notifications

Entering data into DHIS

Use of OPEN MRS and Kenya EMR

SKILLS

Excelent communication skills

Good knowledge of Microsoft office

Strong interpersonal and team player skills

Excelent analytical and problem solving skills

Ability to prioritize competing work commitments and meet timeliness

Self-motivation and ability to work under pressure EDUCATION

Diploma in Nursing,Health Records and Information Technology Kenya Medical Training College

2013-2017

Pass

Moi Girls High School

Kenya Secondary School

2009-2012

Cplain

Mumias Central School

Kenya Primary School

2001-2008

348marks

REFEREES

Susan Kiluma

Team Leader

Cci Kenya/Mkopa

*****.******@********.***

+254*********

Eunice Kamau

Operations Manager

Oplay Kenya Ltd

******.*****@*****.***

+254*********

Ruth Okello

Data Clerk

Muhoroni Hospital

****.******@*****.***

+254*********

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