Call Center Customer Service

~ Sheri Beckett ~

407-***-**** ~ ad5z5d@r.postjobfree.com

EXPERIENCED CLERICAL OFFICE AND CALL CENTER

Summary of Qualifications

• Proficient in problem solving and an active listening.

• Self-motivated, self-starter, excellent interpersonal skills.

• Perform general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.

• Prepare invoices, reports, memos, letters, financial statements and other documents.

• Greet visitors and determine whether they should be given access to specific individuals.

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

• File and retrieve corporate documents, records, and reports.

• Open, sort and distribute incoming correspondence, including faxes and emails.

• Answering and directing company calls, verify and edit client database, customer service, filing, mailing, faxing and upkeep of office and supplies.

• Proficient in Microsoft Office (Words, Excel, Outlook) Also completing various daily requirements.

• Knowledgeable about Medicare health insurance products. Professional Experience

Spring Lake Hills Assoc. Altamonte Springs FL August 2023 to Current TTEC/ WAH Agent Orlando FL May 2022 to July 2023

July 2019 to May 2020

July 2018 to December 2018

July 2017 to December 2017

July 2013 to October 2015

September 2010 to December 2012

Door Dash/ Dasher Apopka FL January 2022 to May 2022 GuideWell/ WAH Agent Apopka FL August 2021 to October 2021 Concentrix/ WAH CSR Lake Mary FL February 2021 to July 2021 December 2018 to July 2019

December 2016 to April 2017

JP Morgan Chase/ CSR Lake Mary FL July 2016 to September 2016 Victory Supply/ Assistant Apopka FL February 2016 to July 2016 Education

Apopka High School, Diploma Apopka, FL May 1994

2-15 Health, Life and Annuities License Orlando, FL July 2012

Contact this candidate