Customer Service Specialist
Resume:
Minta Williams
Customer Service Specialist
Columbus, OH 43227 • 614-***-**** • *************.**@*****.***
SUMMARY
Compassionate and driven customer focused professional with 3+ years of experience managing a team and improving customer satisfaction. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Experience with overseeing daily operational tasks and taking initiative to improve overall business culture.
AREA OF EXPERTISE
Reception & Customer Service
●Greeted and interacted with an average of 200 customers daily
●Cultivated relationships with regular customers
●Effectively managed incoming online, phone and walk in orders while maintaining positive customer experience.
●Achieved 95% accuracy in customer orders
Business Operations
●Improved restaurant culture by 80% by coaching staff on proper customer service etiquette
●Maintained 80% accuracy in inventory control
●Maintained a positive relationship with restaurant vendors
●Built positive relationships with staff by thoroughly coaching and preparing them for their roles
●Complied with health and safety standards
PROFESSIONAL EXPERIENCE
Manager Lawshea’s Southern Fish and Ribs Columbus, OH 2020 - Present
Cashier Lawshea’s Southern Fish and Ribs Columbus, OH 2019 - 2020
Seasonal Cashier Honey Baked Ham Columbus, OH 2020-2020
Home Health Aide Columbus, OH 2016-2018
EDUCATION
Bishop Hartley High School Columbus, OH 1997
TECHNICAL SKILLS
Basic Computer Skills • Multi-line phone system
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