Customer Service Advisor

Location:

Worsley, Greater Manchester, United Kingdom

Posted:

May 21, 2024

Contact this candidate

Resume:

OLUWASEUN ODEWALE

PROFESSIONAL SUMMARY

KEY COMPETENCIES

WORK HISTORY

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Little Hulton, Greater Manchester

United Kingdom

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PROFESSIONAL ACHIEVEMENTS

• Consistently received positive feedback

from customers for exceptional service

delivery and problem resolution.

• Recognized for efficiency and accuracy in

handling customer inquiries, resulting in

improved customer satisfaction ratings.

• Successfully resolved complex customer

issues, demonstrating strong problem-

solving skills and a commitment to

customer advocacy.

PROFESSIONAL DEVELOPMENT

• Actively pursue opportunities for

continuous learning and development,

staying updated on industry trends and

best practices in customer service.

• Driven by a commitment to excellence, I

bring a unique blend of analytical

acumen and customer service expertise to

ensure an effective resolution.

• With a proven track record in data

analysis and a keen eye for detail, I am

well-equipped to contribute to the

success of customer service activities

while leveraging my speed and fluency in

Microsoft Office suite for optimal results.

SKILLS

• Customer Service Experience:

Accumulated over six years of hands-on

experience in customer service roles,

enhancing a deep understanding of the

relevant Customer Relationship

Management (CRM) software to manage

customer interactions, tracking issues,

and provide timely follow-up.

• Organization Skills: Demonstrated

excellent organizational abilities in

resolving and managing complex

customer complaints.

Experienced and customer-focused Customer Service

Representative professional with over six years of demonstrated success in delivering exceptional service, resolving inquiries efficiently, and optimizing customer satisfaction. Proficient in utilizing analytical skills to understand and address customer needs, while

leveraging effective communication, problem-solving, and collaboration abilities. Expertise in Microsoft Office suite, CRM software, exceptional typing speed, and time management, ensuring timely resolution of all customers’ issues.

• Customer Service Excellence: Proven track record of delivering outstanding service, resolving issues promptly, and ensuring customer satisfaction.

• Analytical Insight: Utilize data analysis techniques to understand customer needs and provide personalized solutions.

• Effective Communication: Strong interpersonal skills, adept at building rapport and fostering positive customer relationships.

• Problem-Solving: Ability to identify root causes of customer issues and find innovative solutions to meet their needs while paying adequate attention to details.

• Team Collaboration: Collaborate effectively with cross- functional teams to ensure seamless service delivery and customer satisfaction.

Teleperformance (DWP Campaign)

Martin House, Manchester United Kingdom, M3 1BE

Customer Service Advisor February 2024 to date

• Aiding and supporting customers with their inquiries, concerns, or issues through various channels such as phone calls, emails or live chat.

• Addressing customer complaints or problems effectively and efficiently, finding suitable solutions, and ensuring customer satisfaction.

• Handling customer orders, processing transactions, managing returns or exchanges, and ensuring accurate and timely fulfilment of customer requests.

• Ensuring compliance with company policies, procedures, and service standards while interacting with customers and handling their requests.

• Pressure Management: Proven ability to

work effectively under pressure,

maintaining composure and delivering

quality results.

• Communication Skills: Strong

communication skills, fostering

effective collaboration with cross-

functional teams and stakeholders.

• Microsoft Office: Proficient in

Microsoft Office suite, including Word,

Excel, Outlook, and PowerPoint for

effective communication and reporting.

• Flexibility: Being adaptable and eager to

learn, I approach challenges with a

proactive attitude and a determination to

excel in the role. Drawing from over six years

of experience in customer service, I am

confident in my capacity to flourish in

dynamic work environments and make

meaningful contributions to the success

of the organization.

PROJECTS

Applied Statistics and Data Visualization

(Distinction)

• Proficient in R programming

• Implementation of various visualizations

using PowerBI

Machine Learning and Data Mining

(Distinction)

• Association Rule Mining

• Implementation of K-Means, DBSCAN

and Agglomerative Algorithm

• KNN and Decision Trees Classifications

• Neural Networks with Keras and Azure

• Ensembling Learning with Azure

• Feature Selection and Class Imbalance

• Text Mining and Sentiment Analysis

Big Data Tools and Techniques (Distinction)

• Pyspark Implementation of RDD

(Resilience Distributed Dataset)

• Pyspark Implementation of SQL

• Pyspark Implementation of Machine

Learning

• Pyspark Implementation of Dataframes

Advanced Database (Distinction)

• Designed a fully functional library

database.

• Proficiency in Microsoft SQL and

Mongo DB

Boldheart Recruitment Agency

42, Chorley Rd, Swinton, Manchester M27 5AF

Customer Service Executive Contract Basis June 2023 – December 2023

• Collaborating with hospitals to understand their staffing needs, including anticipated demand, shift requirements, and specific skillsets required for staff.

• Coordinating the deployment of staff to hospitals based on their needs while complying with their policies and regulations.

• Managing staff schedules and assignments to ensure adequate coverage of all shifts.

• Assisting potential care and support workers with inquiries about job opportunities, recruitment procedures,

application requirements, and onboarding processes, and guiding them through the recruitment journey.

Providus Bank Plc

Customer Service Executive June 2022 – September 2022 Highlights of tasks and responsibilities:

• Addressed customer inquiries, resolved issues, and provided information on banking products and services.

• Proactively identified opportunities to enhance customer satisfaction and resolve concerns promptly.

• Collaborated with other departments to ensure seamless customer experiences and compliance with banking

regulations.

• Conducted research to explore new ways to improve customer service and satisfaction.

Heritage Bank Plc

Customer Service Executive September 2019 – May 2022 Highlights of tasks and responsibilities:

• Proactively engaged customers through outbound

communication, facilitating follow-ups, account updates, and promotions.

• Assisted customers in account management tasks, including opening/closing accounts, updating information, and handling routine transactions.

• Stayed informed on banking products, services, and regulations to provide accurate information and