Call Center Representative
Resume:
Dora Gandara
****************@*****.***
Professional Summary
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills Highlights
Troubleshooting
Service and Support
Computer tag writing
Friendly/People person
Bilingual English/Spanish
Hight standards
Trainer
Conflict resolution
Problem solver
Critical thinker
Professional Work Experience
Jung Seeds, Randolph, WI
Customer Service -Call Center How many years experience
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customer's problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computer software
H&R Block Location
Title How many years experience
M&I Bank Madison,WI
Receptionist 6 Years
Operate telephone and switchboard to answer, screen, or forward calls, providing information, taking messages or scheduling appointments
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Maintain files and records, schedule appointments, update calendar
Hear and resolve complaints from customers or the public
Contact this candidate