Customer Service Representative/Admin/Receptionist/Car rental agent
Resume:
CURRICULUM VITAE
SIBONGISENI LOLIWE
**** * * * ********* 5219
*********@*****.***
SUMMARY
My primary role as customer service representative is to interact with customers to address their concerns and questions and assist them with their requirements. As a company representative I often assume the responsibility to answer incoming calls and emails, responding to customer questions and concerns. On the sales side I represent the company and its brands to ensure that it meets the customer requirements and need whilst meeting the company’s sales objectives and targets. WORK EXPERIENCE
Last employment: Employer: Lethu Car Rental
Position: Sales, marketing agent
Reason for leaving Contract ended
Duties:
Attending to clients vehicle inspections
Assist with vehicle choices
Receiving returns and refunds
Receiving calls for enquiries and bookings
Banking, reporting and administration
Assist in pickups and maintenance schedules of vehicles March 2020 to May 2021
Employer Passenger Rail Agency of South Africa (PRASA) Position Contract Platform Marshall
Reason for leaving Contract ended
Duties:
Access Control and checking of tickets
Ensuring commuter compliance with COVID 19 regulations Attending to commuter queries and safety issues
Support Protection services and customer services officials August 2018 to September 2019
Employer Lipcor
Position Sales and marketing representative
Reason for leaving COVID 19 shutdown
Duties:
Setting up a sales plan
Creative strategies for client capture
Marketing and advertising
Face to face representations
Maintaining customer relations
April 2017 to July 2018
Employer Forever New Hemingways Mall
Position Sales Consultant
Reason for leaving New employment opportunity
Duties:
Client assist in store for sales
Attend to customer queries
Administration and banking
Store housekeeping and display
February 2016 to March 2017
Employer Verimak, Beacon Bay, East London
Position Customer Services Representative
Reason for leaving New employment opportunity
Duties:
Store merchandising
Direct product selling
In store promotions
Banking and administration
EDUCATION
Year completed 2008
Senior Certificate
School Sikhulule High School
Subjects Xhosa
English
Mathematics
Business Studies
Accounting
Economics
Life Orientation
Year Completed 2011
Advanced Computer Certification
Institution Avuxeni Computer Academy
Competency: Ms Office, Word, Excel and Powerpoint
Emails
Internet search
SKILLS
Sales, Customer Service and Administration
Handling more than 50 customer interactions per day whilst giving detailed personalized, friendly and polite service to ensure customer retention and satisfaction. REFERENCES
1. Mr Carl Reinstoff, VERIMARK 043-***-****
2. Ms Windvoel Forever New 043-***-****
3. Mr Zingani PRASA 063-***-****/043-***-****
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