Property Management Customer Service

Emerging professional with a passion for building success within businesses. Skills include external vendor relations, analytical thinking, and problem-solving. Able to apply customer service concepts to many fields to improve client, employee, and administration and technical experiences. CAREER SUMMARY

WORK EXPERIENCE

EDUCATION

REFERENCES AVAILABLE UPON REQUEST

Urban City Property Management

Bailey Real Estate

Urban City Property Management

Junior Site Assistant June 2012 - August 2017

Property Manager September 2020 – October 2022

Executive Assistant June 2018 – September 2020

Processed and prepared documents to support the implementation of weekly project plans. Participated in recurring staff meetings and training exercises. Monitored on-site staff compliance with safety guidelines. Provided marketing support for property management campaigns. Managed overall tenant relations, including promoting tenant satisfaction and streamlining service delivery. Reviewed and approved apartment leases after reviewing credit records and previous rental history. Completed thorough assessment of rental properties for any damages or foreseeable complaints. Completed documentation of home inspection findings in its final determinations. Negotiated leases with the lessee and advised the lessee on the conditions stipulated in the lease. Trained new employees with provincial apartments

Maintained software that recorded rent, cases, units, inspections, tenant notes, and delinquencies. Aided in identifying, developing, and achieving community goals and objectives. Managed all day-to-day activities involving tenants, subcontractors, and property management. Scheduled appointments, screened calls, and received visitors. Lead customer relations training efforts for support staff. Facilitated property inspections and tenant work orders. Served as a communication liaison between the team and other Divisions. Managed travel and meeting schedules for the executive team. Assisted management team with office operations by collecting data and creating financial reports. PGC Community College

Cheyney University

Associate of Applied Science, Criminal Justice

B.A. in Social Relations Criminal Justice, Sociology Advised agencies, lessors, and real estate brokers on commonwealth leasing policies and procedures. Received, evaluated and negotiated lease proposals with potential lessors and leasing agencies. Identifies available space in commonwealth-owned buildings and coordinates the location of agencies. Traveled to various locations to inspect leased properties for compliance with the terms of lease agreements, for handicapped accessibility legal requirements, to identify needed repairs or alterations, and to evaluate properties being considered for new leases.

Prepared advertising requirements to include the review or preparation of specifications. Property Coordinator November 2022 - December 2023 CommonWealth Partners

THOMAS BATEMAN

ad5mc5@r.postjobfree.com 202-***-**** Washington, D.C. Metro Area Yardi Certified

Multi-tasking

Contract Management

SKILLS & CERTIFICATIONS

Crisis Management

Property Assessment

Negotiation

Project Development

Data Mining and Collection

Customer Service

Home Manager December 2023 - February 2024

Nest DC

Managed 10+ unique listings in DC, handling scheduling and conducting weekly showings, monitoring move-in status, managing keys, and ensuring accurate listing details. Maintained responsive communication via email, phone, and internal messages, with a commitment to responding to clients within 4 hours during business hours.

Implemented showing plans to lease units within targeted timelines, averaging 20-25 hours in the field for showings, while also balancing administrative duties.

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