Salesforce Administrator Scrum Master

AYNUR ZAMANOVA

Master of Business Administration February 2008 - March 2011 ad5luz@r.postjobfree.com Cell: 607-***-****

Bachelor of General economics September 2001 - June 2005 linkedin.com/in/aynur-zamanova Amazon Web Services Amazon Salesforce Administrator Aug 2022 - present

● As a Software Development Engineer for Opportunity/Pipeline Management team created Lightning Record Pages, Dynamic Forms, Permission Sets, Record Types, Page Layouts, Duplicate and Matching rules, custom metadata types, custom objects, custom permissions, complex validation rules, products and price books.

● Designed, developed, deployed changes to production environment from lower environments using CLI or CI/CD deployment. Created and approved Code Reviews.

● Acted as a Scrum master, worked with key stakeholders and wrote user stories, ran daily standups, sprint retrospectives, sprint planning meetings.

● As a Technical Product Manager created Technical Design Documents, Data Models, testing scenarios for UAT and security compliance, user flow prototypes for new products while working on large projects

● Frequently worked as a Release Manager, coordinated, scheduled, and deployed product releases to CRM production, reviewed unit test runs to ensure pipeline health, identified owners and resolutions for pipeline health disruptions, failed deployments.

● Managed Source Code using Git in Visual Studio Code to update local and remote branches.

● Developed and built In-App Guidance for most of Lightning Apps and Record Pages.

● Managed cases with Salesforce.org, raised questions, bugs related to SF release. Did release readiness check in lower environments before the updates.

Harvard Kennedy School Harvard University Salesforce Administrator Aug 2020 – Jul 2022

● Managed multiple Salesforce platforms with over 300 internal and 1000+ community users. Implemented Salesforce Education Cloud, and migration of school data into Salesforce.

● Customized Education Data Architecture (EDA) objects and fields, Lightning pages, page layouts, record types, role hierarchies, SSO, profiles and permission sets, OWD and sharing rules.

● Installed newly released SF Admissions Connect product, mapped it with the company's business processes, and customized Experience Cloud (Community) for applicants; Created a Customer Portal and Customer support features.

● Deployed changes from SF dev environments to production environment using change sets.

● Built Flows to create complex logics and automations.

● Supported Marketing Cloud users in creating templates, data extensions using Email Studio.

● Built complex FormAssembly forms for events, surveys, subscriptions and other purposes configuring field mappings with Salesforce Connector.

● Used tools like Workbench, DataLoader, DupeBlocker, DemandTools, and Own Backup to maintain data quality and backup. Used SOQL to query big data for data accuracy and data mapping purposes

● Other responsibilities: creating custom report types, reports, dashboards, managing incoming tickets in Service Cloud, onboarding and training new users, monitoring Audit Trail and the status of scheduled jobs, preparing technical documentation.

GREENMOOD USA Salesforce Administrator Jul 2016 – July 2020

● Collaborated with the project team in Lightning Experience implementation project with stakeholders to analyze project requirements and develop technical solutions.

● Customized fields, layouts, built validation rules and approval processes. Integrated third-party plug-ins from AppExchange. Worked with Duplicate Management, created custom Matching/Duplicate rules.

● Configured dependent picklists, look-up fields, junction objects, master-detail relationships, formula fields etc.

● Developed Reports and Dashboards to monitor data quality and integrity. Imported and exported data using Data Loader, Data Import Wizard, Data Export to cleanse and deduplicate bulk loads.

● Configured and implemented Sales and Service Clouds objects to utilize most of the built-in functionalities such as: Campaign Hierarchies, Campaign Members, Campaign Influence, WEB-to-LEAD, Escalation Rules, Assignment Rules, Auto-response Rules, Service Contracts, WEB-TO-CASE, EMAIL-TO-CASE. ITESSEL Salesforce Administrator/Business Analyst Aug 2014- Jul 2016

● Created custom fields, page layouts, related lists, actions and other components on record detail pages. Created custom objects and related metadata to support customization across instances.

● Worked closely with sales management to inspect sales process quality and prioritize improvements.

● Identified key characteristics of the company's business processes (sales, service, marketing) in cooperation with stakeholders. Developed a visual overview of those processes and gathered business process related documentations. Analyzed each step, identified required inputs, and in collaboration with Salesforce Implementation Project Team mapped company business processes to Salesforce CRM.

● Identified the source of Leads, Contacts, Accounts, Opportunities, and other relevant objects as well as available fields describing those objects.

● Identified roles of users within the company and their access levels and communicated to Salesforce Implementation Project Team.

● Performed user acceptance testing (UAT), analyzed users’ feedback.

● Designed custom reports and dashboards for different user profiles based on their business needs.

● Developed training materials for users and provided training as needed. Participated in daily stand-up and periodical sprint meetings.

Yapi - Kredi Bank Treasury & Corresponding Banking Manager Apr 2005- Dec 2013

● Developed a short term forecast on cash flow, updated management with liquidity ratio and financial trends

● Participated in monthly ALCO meetings with unit managers and CEO's.

● Prepared annual budget, financial statements and analyses for Assets and Liabilities Committee meetings.

● Established correspondent relationships with new financial institutions.

● Managed daily cash position to balance in-flows and out-flows, controlled cash demands in branches

● Operated on trading platforms (Bloomberg, Reuters) for FX and MM deals under determined limits.

● Prepared daily liquidity reports and expected return reports for management.

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