It service desk/ It technician
Resume:
William Kent Frazier
Apt -*
North Wilkesboro, NC 28659
ad5l4l@r.postjobfree.com
Summary
Highly motivated individual experienced in configuring, monitoring, upgrading, and maintaining software, hardware, and other related infrastructure systems. Possess strong analytical skills and the ability to work with others. Proficient in troubleshooting and obtaining a resolution. Good methodical approach to problem solving along with the ability to adapt and maintain calm under pressure. Love being a team player and collaboratively completing projects.
Experience
April 2014 - PRESENT
Lowe’s Home Improvement Corporate Office - IT Department
●Provide store support for Lowe’s employees.
●Work daily with Windows Powershell, Microsoft Office 365, and Unix/Mainframe environment
●Job requires variety skill sets: ability to identify/troubleshoot issue, reimage machines remotely, network configuration, office 365 integration support, and running scripts.
July 2009 - 2012
Vaughn Bassett - Lead
●Operate and maintain all equipment.
●Main work schedule for product
●Order all needed products and supplies.
●Safety Coordinator.
● 1st Aid
Education
2012 - 2014
Wilkes Community College - Associate in Computer Technology Integration - Networking Specialty
●Networking Tech Diploma
●Certificates Include:
Networking Tech
Networking Security
Computer Technology Integration
Microsoft Office Specialist PowerPoint 2013
Microsoft Office Specialist Word 2013
Microsoft Excel
1982
Wilkes Central High School - High School Diploma
Computer Skills
●Proficient Microsoft Office 365
●Experienced in setup and configuration of routers, switches, and wireless access points.
●Experience with various programs and environments such as: Packet Tracer, Portable PuTTy, Windows Powershell, VMare, and Linux
●7+ years experience in web development. HTML, CSS, PHP
●Assisted in the Creation and maintaining Knowledge articles for current position.
●Avaya Phone System
●IT Support
●PC, Software troubleshooting
Contact this candidate