Customer Service Human Resources
Resume:
Fred A. Fredette
503-***-**** ad5iw3@r.postjobfree.com Mill City, OR 97360
SUMMARY
Motivated supervisor with 40 years of experience offering office support in the customer service industry. Energetic and reputable individual possessing a strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
SKILLS
Proposal Writing
Timeline Planning and Management
PC Proficient
Check Processing
Executive Presentation Development
Inventory Systems
Advanced MS Office Suite Knowledge
Cash Deposit Preparation
Data Entry Documentation
Business Writing
Confidentiality and Data Protection
Professional and Courteous
Multitasking and Time Management
Meticulous Attention to Detail
Judgment and Decision Making
Strong Organizational Skills
Verbal and Written Communication
Multi-Line Telephone Systems
Microsoft Office
EXPERIENCE
August 2016-September 2021
Oregon Corrections Enterprises, Administrative Assistant
Salem, OR
Coordinated employee schedules according to shift changes and availability.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Monitored employee productivity to provide constructive feedback and coaching.
Resolved customer complaints and adjusted policies to meet changing needs.
Responded to customer questions regarding products, prices and availability.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Coached staff members to develop long-term career goals.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Identified needs of customers promptly and efficiently.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained positive working relationship with fellow staff and management.
Provided secretarial and office management support while building cooperative working relationships.
Composed correspondence, reports and meeting notes.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Prepared and prioritized calendars and correspondence.
Organized both physical and digital files and updated reports to coordinate project materials.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
March 2000-August 2013
Wells Fargo - Supervisor
Hillsboro, OR
Coordinated employee schedules according to shift changes and availability.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Monitored employee productivity to provide constructive feedback and coaching.
Responded to customer questions regarding products, prices and availability.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified needs of customers promptly and efficiently.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained positive working relationship with fellow staff and management.
EDUCATION AND TRAINING
High School Diploma
Trumbull High School, Trumbull CT June 1984
Contact this candidate