Health Navigator

Leslie Bonilla

**** ********** *** ******, ** ***03 919-***-**** ad5htj@r.postjobfree.com

Education

ASSOCIATE’S DEGREE MAY 2018 DURHAM TECHNICAL COMMUNITY COLLEGE

· Major: Applied Science

· Concentration: Medical Assisting, CMA (AAMA)

Skills & Abilities

SALES

· Proven ability to meet and exceed individual sales goals to help achieve the team’s overall goals. BILINGUAL

· Spanish

Certifications

· Ulysses training

· Health Navigator system (Wellframe)

Experience

HEALTH NAVIGATOR BLUECROSS BLUESHIELD OF TENNESSEE APRIL 2022- PRESENT

· Coordinate member calls to appropriate department while addressing concerns regarding benefits, resources within their plan, locating in-network providers and programs. CHRONIC CARE MANAGER AVANCE CARE APRIL 2021-APRIL 2022

· Assist patients with chronic conditions by providing clinical resources and serving as an advocate, work alongside with clinical staff and providers to support in the treatment of Medicare patients.

· Manage 200 patients (remotely) on a monthly basis and assist with patient assistance and senior citizen programs.

MEDICAL ASSISTANT WAKE SPINE AND PAIN SPECIALISTS NOVEMBER 2019 – MARCH 2021

· Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients.

· Prepare patients for examination, take vitals, and record patients' health history.

· Translating as needed.

SALES ASSOCIATE NORDSTROM MAY 2016 – NOVEMBER 2017

· Identify customer needs and recommend cosmetics and skin care products based on their preferences.

· Cross-sell beauty and skin care products.

· Participate in pre-selling and sales driving events to maximize sales. SALES ASSOCIATE SEPHORA APRIL 2014 – MAY 2016

· Develop a repeat-business customer base to regularly communicate upcoming events, new merchandise receipts and product replenishment to increase incremental sales.

· Assist customers in all aspects of total store fulfillment and satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

· Identify customer needs and recommend cosmetics and skin care products based on their budget. Page 2

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