Customer Service Representative
Resume:
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Abdessatar Hamzaoui
Contact
***********@*****.***
Sousse tn - City Riadh 1
Personal Detail
Date of Birth : 2/10/1997
Marital Status : single
Nationality : Tunisian
Skills
Microsoft Windows - Exel - PowerPoint
Hard worker
communication skills
Responsability
Achievements & Awards
Provided excellent customer service to over 500
customers daily, resolving inquiries and complaints quickly and efficiently
Developed customer service protocols, standards, and procedures to improve customer satisfaction and loyalty Built relationships with customers to ensure repeat business and positive reviews
Languages
English : advanced
French : advanced
Arabic : Mother tangue
Interests
Volunteering at local companies, clubs and organisations Organising events in the community Participating in fundraising events for charity Joining a professional, social or environmental group
Playing sports (football, tennis, hockey, cricket, etc.) Playing chess and solving puzzle games Reading and 1/1/2017 - 31/12/2017
1/1/2018 - 30/11/2018
1/1/2016 - 31/12/2016
2 years
OBJECTIVE
I would like to access a customer representative position, which requires excellent interpersonal skills but also great organization. Having greatly enjoyed my experience as a customer representative at zara and Berchka, I would like to continue on this path with a company recognized for its quest for excellence. I am looking for a position where I can use my skills to participate . This career objective is perfect for an unsolicited application.
EXPERIENCE
Zara
customer representative
Providing introductory information to new customers Ensuring that customers are satisfied with products or services Following up with clients or customers to check that they’re still satisfied with any purchases Letting customers or clients know about additional products or services Determining the quickest, most effective ways to answer a client’s or customer’s questions Berchka
customer representative
responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. Ozeol ( call center )
customer representative
works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. EDUCATION
CSFE Sousse
Technician informatique
90%
PROJECT
INSTALLATION SERVEUR DHCP/ DNS
DHCP and DNS are two different protocols regarding IP addresses and both operate on the client- server model. DHCP (Dynamic Host Configuration Protocol) is a protocol that dynamically assigns and automatically IP addresses in a network. DNS (Domain Name System) is an address resolver writing books, articles and publications Travelling and meeting new people Designing, drawing, sketching and painting Cooking and baking
ACTIVITIES
slameur
designer
Reading
writing
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