Professor, writer, editor, ESOL, Part-Time/Remote

Elizabeth Towns

** ********* *****, ********, **** 43203 614-***-**** ***********@*****.***[Email]

OBJECTIVE

My objective is to continue my career in higher education at an accredited University of higher learning, where I can use my well-developed skills and education to add value and continue shaping the minds of today for the future of our world.

EDUCATION

MASTER OF ARTS 2003 THE OHIO STATE UNIVERSITY

Major: Journalism

Related coursework: Print/Communication

BACHELOR OF ARTS 1996 THE OHIO STATE UNIVERSITY

Major: Journalism

SKILLS & ABILITIES

MANAGEMENT

Co-founded a group of 2000+ diverse Mom change agents, after the George Floyd tragedy, to create cross-racial solidarity with future impact in families and communities across the world.

Facilitated move of 25000 sq. ft. Forms and Purchasing department to a new location, including department layout and coordination of physical form inventory fulfillment relocation.

Managed State Tax Forms database for fulfillment to the State of Ohio and outlying regions.

Fulfilled annual State Tax form order fulfillment from State, Library, and other agencies to meet tax season deadlines.

Managed investment statement process from layout to printing for 5 mutual funds, for over 50,000 investors, implementing changes to a cumbersome statement process that increased proficiency by 80% within 1 year.

Managed web presence, including live online chat functionality and email response function for States 529 program.

COMMUNICATION

Managed internal communications for a top Midwest job placement company, instituting employee newsletters, creating Standard of Procedure manuals and training procedures, and managing monthly administration audits for regional offices.

Supervised communication team for online chat and email response functions for State 529 program, implementing training and reporting process that increased performance and customer service by 30%.

A regular presenter at monthly Operations meetings to explain new customer communication implementations and/or break technical issues down into laymen's terminology for basic understanding.

Owned and managed a lifestyle blog, sharing with viewers/readers everything from healthy living information to sponsored product reviews, book reviews, and devotional posts. Contracted and partnered with brands and personalities to bring information to followers and fans with a viewer reach of over 250K.

Represented the company at public marketing events like Ohio State Fair, Midwest Regional Black Family Reunion, Ohio College Fair, etc. bringing brands, people, and opportunities together.

Built a social media marketing platform that reached over 250,000 people and organizations.

Organized Events Including, but not limited to:

Meetings

Fundraisers

Presentations

Job Fairs

Workshops

Round tables

Retreats

Training

Virtual Conferences

EXPERIENCE

ADJUNCT PROFESSOR CENTRAL OHIO TECHNICAL COLLEGE 2023

Teach English and Speech courses to both College Credit Plus and first-year college students.

Create class activities, practice assignments and dedicated instruction to reinforce curriculum goals.

Facilitate small group activities and peer-to-peer reviews to expand on writing skills.

Create and administer discussion forums, quizzes, and exams.

Create rubrics for assignments.

Utilize multiple platforms to reinforce experience with technology and social media.

Teach both in-person and hybrid communities.

OWNER EBETH EDITORIAL 1998-2023

Social Media Specialist; Communications Coordinator; Freelance Journalist – contracts with brands and individuals to complete individual projects including social campaigns, writing assignments, interviews, research projects, brand campaigns, white papers, etc.

Editor, Freelance editing for several published authors, specializing in dialect editing. Three new projects were edited and published in 2023.

Writer, researcher, social media specialist

Created, managed, and maintained Early Risers, an income-generating online lifestyle blog, including brand representation, sponsored posts, product reviews, lifestyle and encouragement advice, and information.

Provided freelance secretarial services for local attorneys and freelance secretarial and administrative skills for contracts.

Published and maintained the website for the Christian Methodist Episcopal Church; three organizational newsletters.

Edited thesis and manuscripts for publication.

HIGHLIGHTS MAGAZINE SEPTEMBER 2020 – 2023

Provided internal and external customer service and customer issue resolution.

Researched customer transaction information in compliance with industry standard guidelines

Practiced active listening to tailor responses and actions to resolve customer issues and exceed customer expectations.

Facilitated special projects such as “Power of You” interviewing employees and writing profile pieces for internal projects to help foster connectivity and growth during increasingly remote-focused workforce environments.

Highest-producing Sales Agent and Highest Ranked Merchandise Agent for two consecutive years.

GAP INC AUGUST 2016 – 2020 OCTOBER 2015 – JANUARY 2016/ SEPTEMBER 2014 – JANUARY 2015

Provided store customer relations for national retail brands by phone and email, providing accurate information to both internal and external customers.

Researched customer transaction information in compliance with industry-standard guidelines.

Provided a positive customer service experience through customer response and problem resolution to increase brand loyalty and customer retention.

Effectively utilized resources and business partners to research and resolve customer issues; deescalated intricate customer issues; escalated to upper management as needed.

Provided customer service via telephone for national retail brands; performed special projects as assigned.

COMMUNICATIONS/ADMINISTRATION

STATE OF OHIO

COMMUNICATIONS COORDINATOR OHIO TUITION TRUST AUTHORITY JANUARY 2005 – DECEMBER 2011

Managed social media, with a specific concentration on live chat functions, Facebook and Twitter presence, and functionality for inbound customer service email addresses. Served as liaison between Operations and IT and Marketing departments.

Facilitated statement production from shell art to proofing for all investment accounts.

Drafted responses for difficult customer situations; answered information emails from Website; performed virtual chats on Website; worked with marketing as a trainer for customer service representatives to increase knowledge about product and forms development; developed forms.

Managed and ensured over 40,000 quarterly multiple-fund account statement fulfillment processes.

FORMS AND PURCHASING DEPARTMENT OF TAXATION SEPTEMBER 2000 – APRIL 2004

Forms Department: Managed forms database, managed department move to the new facility; filled in for department manager on extended leave. Data Entry Department: Input personal tax information. Other projects as required.

ADMINISTRATIVE ASSISTANT UNITED WAY OF FRANKLIN COUNTY 2004

Designed Neighborhood Partnership Center promotional publications; created and published monthly internal newsletter; facilitated community advisory committee, organized monthly Vision Council Meetings; organized and facilitated special events; performed administrative duties and reviewed community grant awards.

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