Customer Service Support

OKO PAULINA AGBO

Address: ** ****** ******, ***********, *****

Tel: 081********, 070********

Email Address: ad5f9m@r.postjobfree.com

CAREER OBJECTIVES:

An organized, results-oriented customer service advisor with 3+years experience in challenging telephone customer support roles. Patient and resilient with a commitment to solving complaints at first point of contact. Completely dedicated to outstanding customer service and turning complaints into compliments. Seeking to continue creating superior customer experiences.

PERSONAL INFORMATION:

Gender: Female

Date of Birth: 25th May 1995

State of Origin: Cross River State

L.G.A: Obudu

Marital Status: Single

Nationality: Nigerian

Religion: Christianity

PERSONAL SKILLS:

Soft Skills

Communication

Problem solving skill

Motivation

Active listening

Time management

EDUCATIONAL BACKGROUND WITH DATES

National Youth Service Corp (NYSC) 2023-2024

Cross River University of Technology 2015-2019

Bachelor Degree of Science (BSc.) in

Business Administration/ Management

Model Secondary Commercial School 2004-2009

(Utugwang Obudu, Cross River State)

Senior Secondary Certificate (SSCE)

G.C.E – (Lagos Island) 2010

St Paul’s Primary School 1998-2003

(Utugwang Obudu, Cross River State)

First School Leaving Certificate (FSLC)

WORK EXPERIENCE WITH DATES

National Youth Services Corp (NYSC) 2023-2024

The Rock of Salvation International School (Iwo, Osun State)

Position Held: Head NYSC Teacher

Zapphire Boutique (Ogudu Ojota, Lagos State) 202o-2022

Position Held: Sales Representatives

Written communication: drafted written complaint responses in accordance with company style guide that met all measures for quality control

Time management: met and exceeded goals for call waiting and complaint resolution times.

Resilience: managed a high volume workload and challenging cases while still delivering first-class customer service.

LANGUAGE:

English and Yoruba

HOBBIES:

Reading, writing, Cool Calling, cooking, listening to news, Singing, and meeting new people

REFEREES:

MR. LAWRENCE OKO

Tel: 070********

MR ANTONY OGAR

Tel: 070********

Contact this candidate