Customer Service Data Entry

Toni Coleman

*** ****** ***. ***. *** Cheboygan, MI 49721 630-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 9 years healthcare industry experience and strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguard patient privacy and confidentiality.

o Certified in CPR and First Aid

o Regarded as a natural people person with strong communication skills

o Manages time and priorities in multi-task environments

o Effective problem solver, able to assess situation and identify solutions

o Accurate data entry; knowledgeable of office equipment and procedures

o Greenway (EHR) Microsoft Office / MS Excel MS Word MS PowerPoint

KEY QUALIFICATIONS

Accounting Payroll Banking Systems Healthcare Law HIPAA Compliance Charting Filing

Processing Co-Payments Human Resource Management Organizational Improvements Appointment Scheduling Insurance Billing Procedures CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification Interpersonal Professional Communications Business Office Operations Medical Office Procedures

Medical Practice Management Systems Practice Structure Leadership & Management

Medical Terminology Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2019

RELEVANT PROFESSIONAL EXPERIENCE

H&R Block - Rolling Meadows and Mount Prospect, IL.

01/25/2023-04/18/2023

CSP/Receptionist

Answered/Made Phone Call, Checked Clients In, Scheduling, Campaign Calls

Took Messages, Emailing, and Daily Comp Board

AIT – Itasca, IL

10/2022 – 10/2022

Customer Experience Rep

Answered calls; Resolved customer issues

Contacted customers via email; maintained logistics schedules and inter-office mail

HFRI – Elgin, IL

09/2022 – 10/2022

Mailroom Assistant

Processed bills for mailing.

Processed mailing for shipment

Field Works – Schaumburg, IL

02/2022 - 07/2022

Quality Specialist

Making outgoing/incoming call for potential clients

Make outgoing/incoming follow-up calls, entered lead status into the system

Help at Home LLC. – Skokie, IL

01/2012 – 09/2019

Supervisor

Supervise 150 home health aides

Process payroll, create employee schedules and delegate tasks

Manage client files and document patient condition utilizing Santrax software

Department of Human Resource – Arlington Heights, IL

01/2010 – 01/2012

Home Health Aide

Provided companionship and care

Assisted with activities of daily living

Scheduled appointments and documented patient condition

Ran errands and transported to doctors’ appointments

VOLUNTEER EXPERIENCE

2Lil Fishes Soup Kitchen – Chicago, IL

07/2010 – 12/2014

Volunteer

Offered time and talent assisting individuals in need of food

Maintained positive attitude; showed respect to all those with whom there was contact while performing duties

Considerate and prepared to compromise occasionally to ensure any conflicts were resolved

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